Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.

In this course learn about the use of appropriate language and tone, how to plan your communication and forms of written communication.

You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills.

Finally, you’ll look at online communication and how to effectively communicate online focusing on email, texts and video-conferencing.