IMPORTANT LEGAL NOTICE – PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING WWW.HELMTICKETS.COM 

INTRODUCTION & WHO WE ARE

These Terms of Use, together with the documents referred to in them, tell you the terms on which you may make use of our website, www.helmtickets.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site and any sub-domains of our site. Please read these Terms of Use carefully before you start to use our site, as they will apply to your use of our site. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

WHO WE ARE & HOW TO CONTACT US

Our site is operated by Helm Squared Limited (“we“, “us” or “our“). We are a private limited company, registered in England and Wales with company number 07456920. Our registered office address is at Poseidon House, Plymouth, Devon, PL4 0SN. To contact us, please email support@helmtickets.com or you can write to us at Helm Tickets, Poseidon House, Plymouth, Devon, PL4 0SN. 

OTHER APPLICABLE TERMS

These Terms of Use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Notice, which sets out the terms on which we collect, process and transfer personal data we collect from you, or that you provide to us.
  • Our Cookie Policy which sets out information about the cookies on our site, which may be placed on your device when you use our site.
  • (If you purchase tickets via our site) Our Terms and Conditions of Sale of Tickets, which set out the terms and conditions on which you may purchase tickets to events that are promoted on our site.
  • (If you register as an event organiser) Our Organiser Terms and Conditions, which set out the terms on conditions on which you may (via our site) sell tickets to an event you are organising.

CHANGES TO THESE TERMS

We may amend these Terms of Use from time to time. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. We may update and change our site from time to time to reflect changes to our products and services, our users’ needs and our business priorities.   We may suspend or withdraw our site.

ACCESSING OUR WEBSITE

While we endeavour to ensure our site is available 24 hours a day, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are responsible for configuring your information technology, computer programs and platform in order to access our Website. You should use your own virus protection software. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. If you register for an account (e.g. as an organiser or to purchase tickets), you must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@helmtickets.com.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of the intellectual property rights on our site, and in the materials published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

CONTENT ON OUR SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. User generated content is not reviewed or approved by us. Our site includes information and materials that have been uploaded to our site by other third party users. Such information and materials have not been verified or approved by us. The views express by other uses on our site do not represent our views or values. Where our site contains links to other sites and resources provided by third parties, these links are provided for information only. Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them. We have no control over the contents of those sites or resources. For that reason, we are not responsible for websites we link to. If you wish to complain about information and materials uploaded to our site by other users, please contact us by email: support@helmtickets.com.

USER GENERATED CONTENT

Whenever you make use of a feature on our site that allows you to upload content on our site, or to make contact with other users of our site: Any content you transmit or upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. When you transmit or upload such material, you grant us and other users of our site a perpetual, worldwide, non-exclusive, royalty-free licence to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. For example (and without limitation) we may use your material in advertising and promotion of our company and/or your event. You are prohibited from posting or transmitting to or from our site any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; or
  • for which you have not obtained all necessary licenses and/or approvals; or
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world;
  • which is unlawful

We are not responsible for viruses and you must not introduce them We do not guarantee that our site will be secure or free from bugs or viruses. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes an infringement or other violation of their intellectual property rights, or of their right to privacy. We also have the right to disclose your identity (and any material transmitted or uploaded to our site by you) to any court, law enforcement authority or regulatory authority requesting or directing us to do so We reserve the right to remove any material you transmit or upload to our site if, in our opinion, the material does not comply with the standards outlined in this Terms of Use. 

OUR RESPONSIBILITY FOR LOSS SUFFERED BY YOU

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and/or services to you, which will be set out in our Organiser Terms and Conditions and Terms and Conditions of Sale of Tickets (as relevant).

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any other indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and to the fullest extent permitted by law, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

RULES ABOUT LINKING TO OUR SITE

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link or make any use of content on our site other than as set out above, please contact support@helmtickets.com.

WHICH LAWS APPLY TO DISPUTES?

If you are a consumer, please note that these Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TRADE MARKS

“HELM” is a registered trade mark of Helm Squared Limited. You are not permitted to use that trade mark without our approval.