Release Notes

Here you can find details of our latest releases, including new features, fixes, and improvements.

12:00 31st January 2019.
    • Partial refunds: Improved functionality now allows organisers to issue a partial refund to orders or single tickets.
    • Asset booking tools: Organisers can now use our platform as a booking system for assets. This can be used for meeting rooms, event spaces, hot desks, equipment hire and much more.
    • Download all order data: Organisers can now download every tiny detail associated with an order for their events into a handy CSV file. This provides much more detail when compared to the event list CSV.
  • Improved event widgets: Added the option to show or hide the search/sort navigation on the event calendar widget.
  • Improved email notifications: Enable/disable email notifications for when organisers sell a ticket to an event.
  • Improved payment by invoice: Organisers can now customise invoices with a company logo and add a specific invoice address to each invoice. 
  • Improved scanner app: Various API and user interface updates.
12:00 21th November 2018.
    • Multiple date events: It’s now easy to add multiple dates for an event to reoccur on. With this functionality, an attendee will be able to select which date they wish to purchase a ticket on from the list an organiser provides.
    • Payout reports/statements: Gain further transparency to organiser payouts with an automatically generated payout statement. Organisers can easily settle accounts and see a summary of their payout when generated from their dashboard.
  • Improved performance of event widgetsEvent widgets now load even faster on all platforms ⚡️
12:00 16th October 2018.
    • Expanded currency support: Support has now been added to allow attendees to buy tickets in 109 different currencies! Attendees can now also view a ticket price in any of these currencies before purchasing their ticket. For a full list of new supported currencies click here.
  • Updated organiser contact form: It’s now even easier to get in touch with an organiser to answer any queries about their event via the event page or dashboard.
12:00 24th September 2018.
    • Discount codes: The discount code functionality has been completely overhauled! You can now limit the number of times a discount code can be used. You can also create bulk discounts that are automatically applied if a customer is purchasing a specified number of tickets! Psst…you’ll find even more updates below under Improvements!
    • Event dates and embedding: Your event calendar embed can now display a date filter alongside a condensed event display, if you’d like. This is perfect if you have several of events with different time slots throughout the day. This is optional and can be enabled for any organiser, so get in touch through the help centre if you’d like to use it!
  • Discount code improvements: As well as the new features listed above, we’ve also updated how discount codes work overall. These updates should provide you with added flexibility.
    • It’s now clearer when a discount code will apply to all tickets for an event
    • You can now see how many times a discount code has been used
    • You can now see what discount code has been used on an individual order, on the “View Order” page for an order.
    • You can now search for orders that a particular discount code has been used on
    • You can now see what the discounted ticket prices will be as you’re creating a discount code
    • When adding a ticket to restrict the discount code, the “Add Ticket” button will glow to remind you to click it, if you’ve got a ticket selected
    • The start and expiry dates for discount codes are now optional
  • Searching: We’ve removed the event search term persistence and increased the wait time on the auto search in the dashboard
  • Discount code fixes: 
    • The discount breakdown on the cart is now clearer for ticket buyers – previously it always showed the discount amount excluding VAT even if it should have included it.
  • Other misc bug fixes
12:00 14th September 2018.
    • Reserve and waiting lists: You can now enable a waiting or reserve list against each of your events. This means customers can register their interest in tickets that have sold out or have been removed from sale – boost demand and increase hype with a pre-sale mailing list!
    • Pay by invoice via BACS: Manually raise orders to be paid by BACS. You can find this from the Offline Tickets section on your dashboard. You can also mark these order as paid, once you receive the payment in your account.
    • Guest checkout functionality: Customers can now purchase tickets without having to create a Helm Tickets account – this means faster ticket buying times and fewer barriers to conversion!
  • Order searches: You can now search through all of your orders by full order number.
  • Event embed: tweaks and improvements
  • Read more visibility: The ‘read more’ links during the ticket buying process are now more visible, this relates to terms and conditions, privacy policy etc. 
  • A few more bugs squashed here and there…
12:00 23rd August 2018.
    • Multi-currency: You can now list tickets in USD, AUD, GBP, EUR.
  • Pay by invoice: You can now offer your ticket buyers the ability to pay for their tickets by invoice, with payment being taken by card online.
  • Booking fee calculator: New and improved! You can now choose select your preferred currency (GBP, EUR, AUD, USD)


  • Some more of those pesky, miscellaneous bugs squashed! ???? 
12:00 3rd August 2018.
    • Ticket display order functionality: You can now change the order that the tickets display on an event by dragging a handle on the create/edit page.
    • Event privacy policy: You can now specify your own privacy policy text, that will be shown to the customer as part of the ticket buying process
    • Upgrade to an Organiser: If you’ve already got a Helm Tickets customer account, you can now use the “Upgrade to Organiser Account” button at the bottom of the profile page, to start selling tickets in minutes.
    • Help centre access: Access our help centre quickly and easily through the direct link on the dashboard.
    • Address searches in Chrome: We’ve updated the address search field so that the autocomplete functionality no longer works in Chrome, as it over lapped the address search popup
    • Contact the organiser: The contact organiser link now always appears, rather than only if the organiser has filled in their company/address details
    • International events: There is now a country selector against the event address details, to support international events
  • Lots of small miscellaneous bugs squashed
12:00 11th June 2018.
  • Memberships: This functionality is now in testing and will allow organisers to charge a recurring fee to members and give certain benefits to them, such as an amount of free or discounted tickets for any event the organiser runs. If you are an organiser interested in our memberships functionality, please contact us here.
  • Multiple embeds: Previously there were potential issues when embedding multiple widgets onto the same page when in Safari on Mac or iOS


    12:00 24th May 2018.

    • V2.2.0 consisted of various development and performance improvements.
    10:00 20th April 2018
    • Event brand and styling customisation tool: Event pages and calendar embeds can now be customised to suit your branding. Styling can be set for all events (Found under ‘Tools’ in the left hand sidebar of the Dashboard) or just one (Found in the ‘Tools’ module of the event). For support customising your events, check out the helpdesk article.
    • Maximum amount of tickets per event: You can now set a maximum amount of tickets that are available on a per event basis, whilst not having to specify a “Total Tickets Available” per ticket if, you do not wish to. Once the maximum number of tickets for the event have been sold, all ticket types will automatically sell out.
    • Order notes – You can now add a note to any order – all notes are only viewable by you. Notes can be added from the Orders Overview page by clicking on the ‘Notes’ icon or from each individual order page. Notes can also be added from the offline orders processing page. Any note that’s added to an order will also be shown on the guestlist CSV.
    • Tickets breakdown on the event overview page – we’ve updated how the number of tickets sold is displayed, making it clearer and easier to see exactly how many tickets have been sold – this will be really useful when utilising the new maximum amount of tickets feature.
    • Performance tweaks – We’ve updated a few key areas of the dashboard that required some speed enhancements, particularly for events with high volumes of orders.
    • Accent Mark support for venue addresses – We’ve updated the validation to allow accent marks, such as the trema, umlaut, macron, circumflex, etc. to be utilised and saved.
    • Miscellaneous bug fixes


     00:00 6th March 2018
    • Mailchimp integration: Found under “Tools” in the dashboard. Sync event attendees to Mailchimp lists, create campaigns and view reports.
    • Copy any existing event: This can be done through the ‘My Events’ dashboard.
    • Delete events: Provided you haven’t sold tickets yet!
    • Copy tickets: This function can be found in the Create/Edit Event process.
    • Cancel free tickets: Free offline and online orders can now be cancelled, with an email notification being sent to the customer.
    • Improved refund functionality: This now allows the organiser to add a note against the refund and the option to email the customer to inform them of the refund.
    • Improved filtering and searching: Making it even easier to manage orders and events.
    • Creating & editing events: streamlined process & easy venue address search.
    • Dedicated refund policy: This custom section now helps you make it even clearer for your customers.
    • Improved event calendar embed: Found under “Tools” in the dashboard – search and order your events. 
    • Update your details: You can now easily update your email address and password from the “My Profile” page in the dashboard.
    • Improved card payments: It’s now even easier for customers to input their card details, especially on mobile devices.
    • General performance improvements, both in the dashboard and the ticket buying process.