by jonc | Aug 15, 2018 | Product
Pay by invoice now available
Organisers and customers can now raise invoices for tickets. When creating or editing an event, you can choose to allow invoice payments and set your own deadline for payment – between 1 and 4 weeks.
The functionality is currently only available upon request, so get in touch today to have it enabled on your account.
More flexible payments
Customers can choose to pay by invoice or normally by card. When pay by invoice is selected, the customer will be able to send the invoice to the payer and any tickets ordered will be reserved until the invoice is paid or the payment term period has lapsed.
You can easily manage your ticket sales and cash flow by looking at the Orders page of your event, where you’ll see which orders have invoice payment pending. By using the invoice functionality, you’re able to cater to a wider audience of attendees, including businesses who may prefer to pay via invoice – or be required to internally. As well as benefitting customers, the functionality gives organisers more control over their event – whether that’s by requiring invoice payments in certain timeframes or the ability to cancel any tickets with payment pending.
Raise an Invoice
As well as allowing customers to choose to pay by invoice, organisers can also raise invoices for attendees through the improved Offline Ticket functionality – by adding an offline ticket with the Helm Tickets invoice payment type, the customer will be sent the invoice directly.
This new functionality puts the event organiser back in control of how tickets are paid for and especially supports the selling of tickets to businesses for the B2B market.
by jonc | Aug 15, 2018 | Product
Reserve and Waiting Lists Now Available
You can now make reserve and waiting lists available on your Helm Tickets event. These tools are great ways to easily manage your attendance numbers and ticket availability – providing you with the opportunity to increase capacity and immediately inform those interested in purchasing tickets. These new features give organisers more control over how event tickets are managed whilst also making tickets more accessible to those who would like to be notified when they go on sale.
The two types of lists have different functionality. Which one you use is dependant on your event and how you choose to distribute tickets. Here’s a quick rundown on what the new features can do and how they’re best used.
Waiting Lists
Waiting lists are almost a more basic form of reserve lists. If you want to notify anyone interested that tickets are on sale or more have been made available, waiting lists are perfect.
Enabling a waiting list will allow customers to sign up to the mailing list, automatically notify them if/when more tickets become available. As soon as a ticket is cancelled or increase the number of tickets on sale, guests on the list will be emailed. No one on the mailing list will prioritise anyone else – waiting lists are solely first come, first served.
Waiting lists are simple, can be set up with one click and do not require any management, giving you more time to organise and market your event.
Reserve Lists
Although similar to waiting lists, reserve lists are more like a queue and can be customised to suit the organiser’s preference. If you organise an event that sells out and wants to give priority access to those interested early on or those who just missed out on tickets, reserve lists are the tool for you.
When enabled, customers can add themselves to the list to be notified when tickets are made available. The difference is that you choose who gets contacted first. There are three options for reserve lists:
- First come, first served: Those on the list will be notified in the order they registered.
- Randomly: The system will randomly select a user based on their ticket preference and notify them.
- Manual: The organiser can select customers manually from the list. You can also specify how long a ticket is reserved for before the next customer is contacted. If a customer does not purchase the ticket within the specified timeframe, the next customer in the queue will be contacted.
You can use reserve lists to allow ticket buyers to register their interest ahead of your tickets going live or if you want to redistribute returned tickets on a first-come, first-served basis.
The new reserve and waiting list functionality will also enable you to provide a more flexible refund policy, should you want to. If you’d like to offer returns but don’t want to miss out on ticket revenue, these lists guarantee those who want to attend can purchase tickets within minutes of further tickets becoming available. These lists can be enabled quickly and easily during the event creation/editing process.
