Planners and owners using Helm Tickets can now download a simple spreadsheet called  “All Order Data” a CSV file, which will contain all orders made against an event/asset, no matter it’s order or payment status.  

This includes orders that have been: 

• Fully paid 
• Fully refunded 
• Partially refunded 
• Cancelled 
• Pending invoice payment 

This was developed for planners, who needed this functionality to track attendees who turn up to their events having not paid for their tickets. But this feature can be used however you may need 

The difference between this download and the guest list/bookings download is it now contains the following columns: 

• Ticket Cancelled – whether the ticket was cancelled, as part of a refund or order cancellation 
• Order Status – this will show the same statuses found on the “View orders” page, eg. received, complete or cancelled 
• Order Payment Status – this will also show the same payment statuses found on the “View orders” page, eg. Paid, Offline, Fully Refunded, Partially Refunded, etc.  

Please note: The existing guest list download remains the same and will only contain attendees where the ticket hasn’t been cancelled and has been paid for. This also includes office tickets. 

A new “Download All Order Data” button is available in the “Tools” menu of the view event and asset dashboard page. When you hover over it a tooltip appears giving further detail to the planner as to what the download will contain and will warn them that we advise that it isn’t used to aid event entry/asset bookings management.