Good news, whether your goal is to enhance customer satisfaction, increase customer loyalty or simply build a positive customer experience this workshop will hit the spot!

What will I learn?

Nothing helps to grow your business quicker and more reliably than Word of Mouth marketing. This powerful session will focus on enlightening and engaging you, and your team, to develop exceptional customer service. You will benefit from enhanced customer retention and and positive word of mouth marketing to fuel new customer acquisition.

By the end of the training you will be able to:

• Understand what exceptional customer service is and what it looks like

• Know who benefits from customer service and how

• Identify who your customers are and understand their expectations

• Understand why customer service is all about attitude

• Create the right environment and relationships with customers

• Utilise excellent customer service skills and techniques

• Understand the importance of creating the right first impression

• Build rapport and powerful communication and listening skills

• Engage and service your customer through effective questioning techniques

• Skilfully address customer complaints

• Manage customer expectations and exceed them whenever possible

Is it for me?

If you are responsible for customer service or a business owner, a customer service representative or manager of a business that delivers a service or product then this course is for you.