Frequently Asked E-Ticketing Questions

FAQ, Tips & Tricks

Here at Helm Tickets, we’re on a mission to provide simple, feature rich ticketing for event organisers. Part of making ticketing simple is making sure no question goes unanswered! So, we’ve compiled some of the most asked questions around e-ticketing from the fantastic resource Answer The Public

What does an e-ticket look like?
Below is an example of how our tickets look. The ticket is safely stored on the buyer’s Helm Tickets account and is available for download immediately after purchase. The buyer will also receive an email soon after purchase, confirming the order and linking them to the download page. Simply download the PDF, print and you’re on your way! 

Because every ticket we distribute comes with a unique QR code, tickets can even be downloaded to a mobile device and scanned on entry. Which leads us nicely to our next question…

How do mobile tickets work?
Hopefully, we’ve already sort of answered this but just to be clear. E-ticketing is so much easier than buying or selling physical tickets. There are no costs associated with printing and delivery and it means all tickets are secured through each buyer’s personal account.

Plus, e-ticketing is great for combatting ticket reselling. If you’re running an event and are concerned about touts selling your tickets on for profit, confirm the identities of ticket buyers through the e-ticketing process. Ask for personal details and compare who turns up at the gate to what is on their ticket!

You don’t even have to read tickets on the door, simply download our ticket scanning app and scan away!

If you’re an organiser who’s not already using our ticket scanning app, head over to the iOS or Android App Store and try it out!


Why use e-ticketing?
We could obviously go on all day about the benefits of e-ticketing! Put simply, e-ticketing saves time and money by cutting out the process of printing and delivering tickets as well as being more flexible than selling tickets over the phone, email or in person. Plus, as mentioned before, e-tickets are far more secure than paper tickets.

One of our most popular features is one that saves event organisers tons of time – additional ticket options! Do you need to know dietary requirements or accessibility information? Ask at the checkout and download the data in a simple file!


Are e-tickets refundable?
Functionally, yes but the practical answer? It depends. On many ticketing platforms, there isn’t an option to get a refund, unless the event is cancelled. In some cases, even when the ticket price is refunded you might still be charged the booking fees. It can also depend on whether or not the event organiser allows refunds. 

When using Helm Tickets, if the event organiser wants to give you a refund, they can. We think ticketing should be flexible for both the organiser and the ticket buyer. To read more about our thoughts on refunds, check out this previous blog post: Reinventing the Wheel – Dice do refunds.

If you’ve got any questions about ticketing and events, why not head to our help centre?

For more in-depth analysis of the ticketing industry, check out our other blog posts here.

Sign up to Helm Tickets here.


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