Reserve and Waiting Lists Now Available

Reserve and Waiting Lists Now Available

You can now make reserve and waiting lists available on your Helm Tickets event. These tools are great ways to easily manage your attendance numbers and ticket availability – providing you with the opportunity to increase capacity and immediately inform those interested in purchasing tickets. These new features give organisers more control over how event tickets are managed, whilst also making tickets more accessible to those who would like to be notified when they go on sale.

The two types of lists have different functionality. Which one you use is dependant on your event and how you choose to distribute tickets. Here’s a quick run down on what the new features can do and how they’re best used.

Waiting Lists

Waiting lists are almost a more basic form of reserve lists. If you want to notify anyone interested that tickets are on sale or more have been made available, waiting lists are perfect.

Enabling a waiting list will allow customers to sign up to mailing list which will automatically notify them if/when more tickets become available. As soon as a ticket is cancelled or you increase the number of tickets on sale, those on the list will be emailed. No-one on the mailing list will have priority over anyone else – waiting lists are solely first come, first served.

Waiting lists are simple, can be set up with one click and do not require any management, giving you more time to organise and market on your event.

Reserve Lists

Although similar to waiting lists, reserve lists are more like a queue and can be customised to suit the organiser’s preference. If you organise an event which sells out and would like to give priority access to those interested early-on or those who just missed out on tickets, reserve lists is the tool for you.

When enabled, customers can add themselves to the list to be notified when tickets are made available. The difference is that you choose who gets contacted first. There are three options for reserve lists:

  • First come, first served: Those on the list will be notified in the order in which they registered.
  • Randomly: The system will randomly select a user based on their ticket preference and notify them.
  • Manual: The organiser can select customers manually from the list. You can also specify how long a ticket is reserved for before the next customer is contacted. If a customer does not purchase the ticket within the specified timeframe, the next customer in the queue will be contacted.

You can use reserve lists to allow ticket buyers to register their interest ahead of your tickets going live or if you simply want to redistribute returned tickets on a first come, first served basis.

The new reserve and waiting list functionality will also enable you to provide a more flexible refund policy, should you want to. If you’d like to offer returns but don’t want to miss out on ticket revenue, these lists guarantee those who want to attend can purchase tickets within minutes of further tickets becoming available. These lists can be enabled quickly and easily during the event creation/editing process.

For support with creating your waiting or reserve lists, check out this helpdesk article.


Kick-start demand for your next event and setup a reserve list today!

Features, reserve lists, waiting lists

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Memberships now in testing

Memberships now in testing

Memberships now in testing

Helm News

We’re delighted to say our memberships functionality is now in testing for some Organisers. Memberships will allow Organisers to charge a recurring fee to members whilst also giving them access to specific benefits.

Memberships are a great way to provide your attendees with free or discounted tickets, safe in the knowledge these offers will only be accessible to those with a valid membership.

The new feature will also be a great way to boost cash flow through guaranteed membership income as well as boosting the likeliness of attendance to events.

For more information on memberships and how they work click here.

You can see what else we’ve added or improved in our Release Notes.

If you’re interested in the memberships functionality – whether you’d like to be involved in testing or contacted once it’s available platform-wide, please get in touch here.

 

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HubSpot Integration

HubSpot Integration

We’ve just released HubSpot integration! You can now sync your event guests and their activity to your HubSpot account. 

You can link your HubSpot account to Helm Tickets through your dashboard. Once connected, you will be able to view and track a wide variety data from your guests, including:

  • The last event attended
  • Money spent on tickets
  • Number of events attended
  • Number of tickets purchased
  • Whether the user opted in for marketing emails
  • Ticket purchases for synced events
  • Order/Ticket cancellations/refunds for synced events
  • When a ticket buyer has attended an event for synced event

So go ahead and get syncing!

For help setting up, check out our ‘Syncing your event attendees to HubSpot‘ or ‘HubSpot FAQs‘ articles.

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Origin Tickets becomes Helm Tickets + MailChimp Integration

Origin Tickets becomes Helm Tickets + MailChimp Integration

Back in December, we told our organisers that Origin Tickets would soon become Helm Tickets.

We made this decision for a number of reasons, as well as the new name reflecting our parent company, Helm Squared, it allows us to increase the integrity of our services and ensures that we can protect the brand you’ve come to trust.

Helm Tickets logo

The name change won’t alter the organiser or customer experience of the platform bar improvements! We’ve updated the interface on the system, it’s more powerful and more intuitive, meaning it’s easier than ever to create events and sell tickets.

MailChimp Integration

We’re delighted to announce that alongside the name change and new dashboard, we’ve implemented MailChimp integration and will shortly be releasing integration for HubSpot.

The MailChimp integration means you can connect your account to your Helm dashboard and sync ticket buyers with your subscriber lists.

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What’s next?

We’ve got more updates coming in March, including the functionality to manage customer memberships and take membership fees. We’ll also be releasing support for selling tickets in international currencies.

Our goal is to continuously innovate within the ticketing landscape, delivering the features Organisers request, in a simplistic manner and without caveat. Thank you for supporting our efforts so far and we hope you find the updates beneficial to your event management.

We’re on a mission to make ticketing transparent.

If you’ve got any questions about the name change or updates and how they will affect you or your customers, feel free to get in touch.

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Puppies & Pizza on Plymouth Science Park

Puppies & Pizza on Plymouth Science Park

On 20th September 2017, we welcome Guide Dogs to Plymouth Science Park!

In an effort to raise as much money for the charity as possible, we’re hosting a Puppies & Pizza event – pizza kindly provided by Domino’s Plymouth.

Come along and spend the afternoon with a group of Guide Dogs, their handlers and professionals from around the local area. 

 

Did you know?
In the UK, around 2 million people are currently dealing with the loss of sight. Of those, around 180,000 rarely leave their homes alone and many suffer from depression and feelings of isolation. 

Guide Dogs doesn’t just train cute puppers! The charity does so much more. From researching how to best assist blind people to campaigning for equal rights and better accessibility in public places. 


Get Involved
We’re also running a raffle, with around £300 worth of prizes up for grabs! Including:

 – £100 voucher from Plymouth Print
– Gin Tours from Plymouth Gin
– £80 voucher for dinner for two at Marco Pierre White Steakhouse, Bar & Grill Plymouth, thanks to Crowne Plaza Plymouth
– £50 voucher from Domino’s Pizza Plymouth – Mutley
– Casino Night for two at Grosvenor Casino Plymouth
– Lunch for two at Devonport Guildhall’s Column Bakehouse
– 2 kids tickets for the National Marine Aquarium
– Toboggan rides from Plymouth Ski and Snowboard Centre
– Treats from Portlebay Popcorn
– Surprises from Burts Potato Chips

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