Helm Tickets Win Small Business of the Year at Plymouth Business Awards

Helm Tickets Win Small Business of the Year at Plymouth Business Awards

After entering the Plymouth Business Awards back in February we’re excited to announce that we have won the award for Small Business of the Year! We’re very pleased to be taking home this award after being shortlisted as finalists for two of the other categories: Best Tech Business and Young Business Person of the Year (for our CEO,  Jon Catney).

The Plymouth Business Awards feature a variety of Plymouth’s most successful companies –  from its largest to its smallest, covering a variety of industries and sectors. The judging panel chose their shortlist and the winners from hundreds of entries in a diverse range of categories. Since 2011 the prestigious awards have been seen as a huge success by dozens of firms, individuals and organizations that have attended.

We entered the awards to celebrate the incredible growth we’ve seen over the last year. Since our creation in 2015, we’ve been able to establish ourselves as a major contender in the ticketing industry. 2018 saw our best year yet, with nearly £100 million of ticket stock listed on our platform and tickets now being sold in 60 different countries. We’re a platform built by event organizers for event organizers, and our organizer-first approach saw huge payoffs last year with a 174.3% increase in organizers registered from January to December 2018. Our CEO, Jon Catney, has been a driving force for this growth so we were thrilled to be able to celebrate his incredible achievements by being a finalist in the Young Business Person of the Year category!

We were dubbed “The hippest company in Plymouth” by Plymouth Live in 2018, and we’re a business that’s proved to be fiercely ambitious with incredible vision. That ambition and insight are all derived from the passion that Jon has to provide the best possible platform for our organizers. We believe it’s the combination of all these things that have led us to win the Small Business of the Year category.

We’re  are so pleased to be announcing our win for Small Business of the Year and look forward to what the next year will bring Helm Tickets! Keep up to date with what’s going on with Helm Tickets here on our blog or follow us on LinkedIn!

Charlotte Allkins | Marketing Assistant

Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of her blogs, as well as, many others here!

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Helm Tickets Announces Progressive Parental Leave Policies

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Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of her blogs, as well as, many others here!

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2018 A Year In Review

2018 A Year In Review

After a busy couple of weeks back in the office after the fun of Christmas break, we decided to take a look back on what was an incredible year for Helm Tickets: from amazing new features to new members of the ever-growing team. It was a year of hard work and graft, as well as a year of fun and laughter.

So let’s start with taking a look at some of the new features highlights to come from 2018.

Features

Multi-Currency Support 

One of the biggest new features to come from 2018 was multi-currency support. There were even more currencies added to the system, meaning Helm Tickets now supports 109 currencies! This allows you to organise international events seamlessly and, provide your attendees with ticket prices in their local currency.

Jon, CEO – “At the touch of a button (and lots of planning) we started working with organisers across the world. We’re now selling thousands of tickets in 60 different countries.”

For more details click here.

Memberships

In 2018 we released this powerful feature which allows organisers to sell memberships to attendees. Attendees with memberships get either discounted tickets or free tickets based on their membership level and organisers can set up recurring payments.

Discover more here.

Guest Checkout

Lightning-fast guest checkout functionality developed last year makes the entire purchase process for attendees faster and more streamlined, allowing you to sell more tickets. Coupled with our embed functionality, guest checkout improves the already seamless on-page process for attendees to help organisers increase sales.

Read more here.

Discount Codes

We also added for our organisers the feature to add event specific discount codes, either reducing a ticket by a percentile or monetary amount for a certain period of time to drive sales. Discount codes are an easy way to boost sales and reward your most loyal attendees. You can even track your promoter’s performance using discount codes.

To find out more about adding discount codes click here.

Integration was a big part of 2018: you can now integrate your Hubspot CRM with your events. Sync, update and manage! You can also sync attendees to MailChimp lists to provide accurate event marketing emails and invitations.

For more information on Hubspot click here and for more information on MailChimp click here.

We are really looking forward to bringing out new and exciting features in 2019. Already this year we have launched our new partial refunds feature enabling organisers to select which attendees from a specific order need a refund, as well as having the choice to issue a full refund or a partial refund.

Jon, CEO – “We launched a new to market payout system The new system is secure, scalable and transacts sales in over 109 currencies and counting. It allows organisers to get paid on terms that suit them, helping with cash flow and event planning.”

More features we have in the pipeline include: updating the website user interface to improve the look and feel, improving the ticket buying process to streamline it and have it more mobile focused, custom tax options, localisation implementation and faster payout options to name just a few. To keep up to date with new features and see our product roadmap follow the link here.

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Team Highlights

We spoke to various members of the Helm Tickets team to see what their personal highlights from 2018 were. From general office life to the growth of the team it’s been a really exciting time to be part of such a rapidly developing business.

One of the biggest highlights for Helm last year has to be the growth of the team. It was a huge part of 2018, taking on staff in all departments from Sales to Marketing to Development.

Jess, Employee Experience Manager – “We went from 3 people in 2017, to 9 in 2018, adding to our development, marketing, and sales and support teams. This means we’re even better equipped to serve our organisers and roll out the features that you want quicker”

Manny, Partnerships Supervisor – “I loved working with the team in 2018, and it was exciting to bring new people on board – we get along great. What helps is we’re all very driven people and passionate in our own respective ways. Putting our heads together usually creates some great results.”

Aaron, Partnerships Coordinator – “My highlights for 2018 were becoming a part of such a great, friendly team and seeing just how quickly the company moves forward with new features and updates, and the growth we have and the input we get from organisers’ suggestions and ideas.”

Charlotte, Marketing Assistant – “I had lost my job earlier on in the year and I can’t even begin to explain how lucky I am to be working for Helm now! I am so grateful to be working somewhere that lets the team really explore and develop their creativity and be part of a team that is so passionate about everything they create. I definitely fell on my feet!”

In March 2018 the Helm Tickets website relaunched, this was another huge part of 2018 for the team. 

Luke, CTO – “The site relaunch was a fundamental step to cement the foundations for future updates and functionality. We rebuilt the platform from the ground up, in an effort to future-proof it and streamline the development process, which ultimately paid off as it allowed us to develop and launch new features at an accelerated rate. Not only that but the redesigned and simplified user interface (UI) took the look, feel and user experience to the next level.”

Liam, Web Developer – “We rebranded from Origin Tickets to Helm Tickets in March, with a new UI for our site to go with it, and had a little party to celebrate!”

Another one of the highlights from last year was moving to our new Plymouth HQ. About 10 steps from the sea, the location of the office has made us all appreciate Plymouth a little bit more than we did before.

Manny, Partnerships Supervisor “Last year working at Helm gave me a great sense of connection with our home city and I enjoyed learning more about other local tech businesses and meeting some of them in person! “

Jess, Employee Experience Manager – “We moved into our new waterfront offices in Poseidon House, giving us more space for work and for play! We’ve made it our own, including decorating it with our very own Helm-branded Kraken. We were also very excited that we can now bring our dogs to work”

The level of creativity at Helm, in general, has been a huge highlight of 2018 for the team across all departments.

Manny, Partnerships Supervisor – “Helm gave me the freedom to express myself through design, lending from my illustrative background and training. I especially love breaking out the camera and getting cool shots to showcase what we’re involved in.”

Charlotte, Marketing Assistant – “Helm has given me the opportunity to be really creative with the content for the marketing materials. I’ve really enjoyed being able to give Helm Tickets a voice and to be able to promote how incredibly talented the team is. I’m looking forward to being able to develop this further as I settle in.”

Helm also hosts the South West Digital Awards which ran for the first time in 2018, instantly becoming a huge success within the region.

Zoe, COO  As it was the first time we’d held the awards we were a little apprehensive of how much of a response from the local community we might get. As it turned out, the local community were excited for a way of bringing us all, within the tech community, together to really showcase what we’re doing in this part of the country. It was a great opportunity to link up businesses that wouldn’t  have otherwise met, in a relaxed and social environment with great food and drink.” 

Jon, CEO – “We wanted to highlight the great work that tech businesses from across the region did, so we ran an awards night with a difference. The bespoke menu, beer and custom made trophies meant everyone went home happy.”

Investment in Helm played a big part in the success of 2018, enabling development of new features and securing future growth of Helm as a whole.

Jon, CEO – “We secured investment from Angel Investors to help grow the business, taking us to the next step and helping to build the team we have today.”

Helm also hosts the South West Digital Awards which ran for the first time in 2018, instantly becoming a huge success within the region.

Zoe, COO  As it was the first time we’d held the awards we were a little apprehensive of how much of a response from the local community we might get. As it turned out, the local community were excited for a way of bringing us all, within the tech community, together to really showcase what we’re doing in this part of the country. It was a great opportunity to link up businesses that wouldn’t  have otherwise met, in a relaxed and social environment with great food and drink.” 

Jon, CEO – “We wanted to highlight the great work that tech businesses from across the region did, so we ran an awards night with a difference. The bespoke menu, beer and custom made trophies meant everyone went home happy.”

Investment in Helm played a big part in the success of 2018, enabling development of new features and securing future growth of Helm as a whole.

Jon, CEO – “We secured investment from Angel Investors to help grow the business, taking us to the next step and helping to build the team we have today.”

2018 was such a big year for Helm Tickets and we are only looking to grow and build on this for 2019. Keep up to date on new updates and helpful information here on our blog and keep an eye out for all the incredible new features being launched this year!

Sign up today with Helm Tickets!

2018, Year in Review, Business

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Improved Multi-Currency

Improved Multi-Currency

couple of months ago, we released the first phase of our international currency support. As promised, you can now choose to sell in 109 different currencies, meaning event organisers around the world can sell tickets in their native currency or sell tickets for international events in local currencies. Plus, you can now set your chosen currency on an event-by-event basis.

View all 109 supported currencies
Albanian Lek (ALL)Chinese Yuan (CNY)Indonesian Rupiah (IDR)Nepalese Rupee (NPR)Sierra Leonean Leone (SLL)
Algerian Dinar (DZD)Colombian Peso (COP)Israeli New Sheqel (ILS)Netherlands Antillean Guilder (ANG)Singapore Dollar (SGD)
Angolan Kwanza (AOA)Costa Rican Colón (CRC)Jamaican Dollar (JMD)New Taiwan Dollar (TWD)Solomon Islands Dollar (SBD)
Argentine Peso (ARS)Croatian Kuna (HRK)Kazakhstani Tenge (KZT)New Zealand Dollar (NZD)South African Rand (ZAR)
Armenian Dram (AMD)Czech Republic Koruna (CZK)Kenyan Shilling (KES)Nicaraguan Córdoba (NIO)Sri Lankan Rupee (LKR)
Aruban Florin (AWG)Danish Krone (DKK)Kyrgystani Som (KGS)Nigerian Naira (NGN)Surinamese Dollar (SRD)
Australian Dollar (AUD)Dominican Peso (DOP)Laotian Kip (LAK)Norwegian Krone (NOK)Swazi Lilangeni (SZL)
Azerbaijani Manat (AZN)East Caribbean Dollar (XCD)Lesotho Loti (LSL)Pakistani Rupee (PKR)Swedish Krona (SEK)
Bahamian Dollar (BSD)Ethiopian Birr (ETB)Liberian Dollar (LRD)Panamanian Balboa (PAB)Swiss Franc (CHF)
Bangladeshi Taka (BDT)Euro (EUR)Macanese Pataca (MOP)Papua New Guinean Kina (PGK)Tajikistani Somoni (TJS)
Barbadian Dollar (BBD)Fijian Dollar (FJD)Macedonian Denar (MKD)Peruvian Nuevo Sol (PEN)Tanzanian Shilling (TZS)
Belize Dollar (BZD)Gambian Dalasi (GMD)Malawian Kwacha (MWK)Philippine Peso (PHP)Thai Baht (THB)
Bermudan Dollar (BMD)Georgian Lari (GEL)Malaysian Ringgit (MYR)Polish Zloty (PLN)Tongan Pa’anga (TOP)
Bolivian Boliviano (BOB)Gibraltar Pound (GIP)Maldivian Rufiyaa (MVR)Qatari Rial (QAR)Trinidad and Tobago Dollar (TTD)
Brazilian Real (BRL)Guatemalan Quetzal (GTQ)Mauritian Rupee (MUR)Romanian Leu (RON)Turkish Lira (TRY)
British Pound Sterling (GBP)Guyanaese Dollar (GYD)Mexican Peso (MXN)Russian Ruble (RUB)Ukrainian Hryvnia (UAH)
Brunei Dollar (BND)Haitian Gourde (HTG)Moldovan Leu (MDL)Saint Helena Pound (SHP)United Arab Emirates Dirham (AED)
Bulgarian Lev (BGN)Honduran Lempira (HNL)Mongolian Tugrik (MNT)Salvadoran Colón (SVC)United States Dollar (USD)
Cambodian Riel (KHR)Hong Kong Dollar (HKD)Moroccan Dirham (MAD)Samoan Tala (WST)Uruguayan Peso (UYU)
Canadian Dollar (CAD)Hungarian Forint (HUF)Mozambican Metical (MZN)Saudi Riyal (SAR)Uzbekistan Som (UZS)
Cape Verdean Escudo (CVE)Icelandic Króna (ISK)Myanma Kyat (MMK)Serbian Dinar (RSD)Zambian Kwacha (ZMW)
Cayman Islands Dollar (KYD)Indian Rupee (INR)Namibian Dollar (NAD)Seychellois Rupee (SCR)

What are the benefits of international currency support?

When organising events around the world, it’s important to make your tickets accessible to those in the host country. International transactions on bank statements are likely to cause worry for customers, raising concerns about the source of the transaction. By selling tickets in local currencies, you can legitimise your events and avoid any doubt over trust, whilst also helping your attendees avoid huge and unexpected foreign transaction fees.

For events that attract international guests, we’ve also enhanced the way attendees can view the price of tickets. Now, anyone purchasing a ticket through Helm Tickets can select to view the price in a currency of their choice. This streamlines the purchase process for buyers, removing the need to go away and convert and compare the ticket price in a currency familiar to them. This quick view multi-currency tool should lower the barriers to conversion, quickly increasing ticket sales for you as event organisers.

How to I start selling in different currencies?

To get started selling international tickets, join Helm Tickets today! All new organisers will have access to the multi-currency functionality through Stripe and we’ll soon be migrating existing organisers over to our platform – more to come on that soon!

Stripe is our chosen secure payment gateway. Stripe Connect will improve the transaction experience for organisers on many levels, protecting your attendees from fraud and enabling you to sell tickets in 109 currencies worldwide (for now – more to come soon!).

To calculate booking fees in your chosen currency, head over to our improved fee calculator!

You can quickly select your preferred currency during event creation.

If you’ve been thinking about growing your business and organising an event abroad, now is the perfect time.

Features, international currencies, foreign currencies

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Basics of Email Marketing – Part 1

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How to create an email list for your event

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Helm Tickets opens to the world

Helm Tickets opens to the world

Since launching our multi-currency support in August, we’ve improved the system and added support for 109 international currencies.

Find out more here.

Bonjour, hallo, ciao…


Organisers can now sell tickets in GBP, EUR, USD and AUD. 

The new feature comes ahead of a bigger update, which will make selling tickets internationally or in an organiser’s native currency quick, easy and secure.

In the first part of our multi currency update, organisers wishing to sell tickets in a non-GBP currency can simply register a new account and select the chosen currency.

This initial level of multi currency functionality creates the opportunity for event organisers to from around the world to use Helm Tickets, whilst allowing UK-based organisers with internationally-attended events to make ticketing more accessible for foreign delegates.

Allowing international attendees to purchase tickets in their local currency directly from your website is a great way to ensure trust and allow customers to avoid any nasty or unexpected foreign transaction charges. 

As always with Helm Tickets, we like to keep things simple – especially when it comes to booking fees. In the same way GBP fees have always been clear cut, the rates for EUR, USD and AUD follow suit. Over on our Pricing page, you can see example costs split by location (EU and Non-EU). We’ve also improved our pricing calculator to make it simpler than ever to understand your booking fees – whatever currency you’re transacting in.

If you’ve ever thought about expanding your business and taking your events global, you can now take the leap and rest easy knowing you’ll be taking the features and competitive pricing of Helm Tickets around the world!

For guidance on selling in any of the above international currencies, take a look at our helpdesk article.

 

 

To be notified when the next phase of multi currency functionality is live, sign up to our mailing list below or get in touch.

Features, international, currencies

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Pay by invoice now available

Pay by invoice now available

Organisers and customers can now raise invoices for tickets. When creating or editing an event, you can choose to allow invoice payments and set your own deadline for payment – between 1 and 4 weeks.

The functionality is currently only available upon request, so get in touch today to have it enabled on your account.

More flexible payments
Customers can choose to pay by invoice or normally by card. When pay by invoice is selected, the customer will be able to send the invoice to the payer and any tickets ordered will be reserved until the invoice is paid or the payment term period has lapsed.

You can easily manage your ticket sales and cash flow by looking at the Orders page of your event, where you’ll see which orders have invoice payment pending. By using the invoice functionality, you’re able to cater to a wider audience of attendees, including businesses who may prefer to pay via invoice – or be required to internally. As well as benefitting customers, the functionality gives organisers more control over their event – whether that’s by requiring invoice payments in certain timeframes or the ability to cancel any tickets with payment pending.

Raise an Invoice
As well as allowing customers to choose to pay by invoice, organisers can also raise invoices for attendees through the improved Offline Ticket functionality – by adding an offline ticket with the Helm Tickets invoice payment type, the customer will be sent the invoice directly.

This new functionality puts the event organiser back in control of how tickets are paid for and especially supports the selling of tickets to businesses for the B2B market. For more details about how paying by invoice works, check out our help article.

Get in touch to start receiving payments by invoice!

Features, pay by invoice, payment

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Basics of Email Marketing – Part 1

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GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US