Improved Multi-Currency

Improved Multi-Currency

couple of months ago, we released the first phase of our international currency support. As promised, you can now choose to sell in 109 different currencies, meaning event organisers around the world can sell tickets in their native currency or sell tickets for international events in local currencies. Plus, you can now set your chosen currency on an event-by-event basis.

View all 109 supported currencies
Albanian Lek (ALL) Chinese Yuan (CNY) Indonesian Rupiah (IDR) Nepalese Rupee (NPR) Sierra Leonean Leone (SLL)
Algerian Dinar (DZD) Colombian Peso (COP) Israeli New Sheqel (ILS) Netherlands Antillean Guilder (ANG) Singapore Dollar (SGD)
Angolan Kwanza (AOA) Costa Rican Colón (CRC) Jamaican Dollar (JMD) New Taiwan Dollar (TWD) Solomon Islands Dollar (SBD)
Argentine Peso (ARS) Croatian Kuna (HRK) Kazakhstani Tenge (KZT) New Zealand Dollar (NZD) South African Rand (ZAR)
Armenian Dram (AMD) Czech Republic Koruna (CZK) Kenyan Shilling (KES) Nicaraguan Córdoba (NIO) Sri Lankan Rupee (LKR)
Aruban Florin (AWG) Danish Krone (DKK) Kyrgystani Som (KGS) Nigerian Naira (NGN) Surinamese Dollar (SRD)
Australian Dollar (AUD) Dominican Peso (DOP) Laotian Kip (LAK) Norwegian Krone (NOK) Swazi Lilangeni (SZL)
Azerbaijani Manat (AZN) East Caribbean Dollar (XCD) Lesotho Loti (LSL) Pakistani Rupee (PKR) Swedish Krona (SEK)
Bahamian Dollar (BSD) Ethiopian Birr (ETB) Liberian Dollar (LRD) Panamanian Balboa (PAB) Swiss Franc (CHF)
Bangladeshi Taka (BDT) Euro (EUR) Macanese Pataca (MOP) Papua New Guinean Kina (PGK) Tajikistani Somoni (TJS)
Barbadian Dollar (BBD) Fijian Dollar (FJD) Macedonian Denar (MKD) Peruvian Nuevo Sol (PEN) Tanzanian Shilling (TZS)
Belize Dollar (BZD) Gambian Dalasi (GMD) Malawian Kwacha (MWK) Philippine Peso (PHP) Thai Baht (THB)
Bermudan Dollar (BMD) Georgian Lari (GEL) Malaysian Ringgit (MYR) Polish Zloty (PLN) Tongan Pa’anga (TOP)
Bolivian Boliviano (BOB) Gibraltar Pound (GIP) Maldivian Rufiyaa (MVR) Qatari Rial (QAR) Trinidad and Tobago Dollar (TTD)
Brazilian Real (BRL) Guatemalan Quetzal (GTQ) Mauritian Rupee (MUR) Romanian Leu (RON) Turkish Lira (TRY)
British Pound Sterling (GBP) Guyanaese Dollar (GYD) Mexican Peso (MXN) Russian Ruble (RUB) Ukrainian Hryvnia (UAH)
Brunei Dollar (BND) Haitian Gourde (HTG) Moldovan Leu (MDL) Saint Helena Pound (SHP) United Arab Emirates Dirham (AED)
Bulgarian Lev (BGN) Honduran Lempira (HNL) Mongolian Tugrik (MNT) Salvadoran Colón (SVC) United States Dollar (USD)
Cambodian Riel (KHR) Hong Kong Dollar (HKD) Moroccan Dirham (MAD) Samoan Tala (WST) Uruguayan Peso (UYU)
Canadian Dollar (CAD) Hungarian Forint (HUF) Mozambican Metical (MZN) Saudi Riyal (SAR) Uzbekistan Som (UZS)
Cape Verdean Escudo (CVE) Icelandic Króna (ISK) Myanma Kyat (MMK) Serbian Dinar (RSD) Zambian Kwacha (ZMW)
Cayman Islands Dollar (KYD) Indian Rupee (INR) Namibian Dollar (NAD) Seychellois Rupee (SCR)

What are the benefits of international currency support?

When organising events around the world, it’s important to make your tickets accessible to those in the host country. International transactions on bank statements are likely to cause worry for customers, raising concerns about the source of the transaction. By selling tickets in local currencies, you can legitimise your events and avoid any doubt over trust, whilst also helping your attendees avoid huge and unexpected foreign transaction fees.

For events that attract international guests, we’ve also enhanced the way attendees can view the price of tickets. Now, anyone purchasing a ticket through Helm Tickets can select to view the price in a currency of their choice. This streamlines the purchase process for buyers, removing the need to go away and convert and compare the ticket price in a currency familiar to them. This quick view multi-currency tool should lower the barriers to conversion, quickly increasing ticket sales for you as event organisers.

How to I start selling in different currencies?

To get started selling international tickets, join Helm Tickets today! All new organisers will have access to the multi-currency functionality through Stripe and we’ll soon be migrating existing organisers over to our platform – more to come on that soon!

Stripe is our chosen secure payment gateway. Stripe Connect will improve the transaction experience for organisers on many levels, protecting your attendees from fraud and enabling you to sell tickets in 109 currencies worldwide (for now – more to come soon!).

To calculate booking fees in your chosen currency, head over to our improved fee calculator!

You can quickly select your preferred currency during event creation.

If you’ve been thinking about growing your business and organising an event abroad, now is the perfect time.

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Helm Tickets opens to the world

Helm Tickets opens to the world

Since launching our multi-currency support in August, we’ve improved the system and added support for 109 international currencies.

Find out more here.

Bonjour, hallo, ciao…


Organisers can now sell tickets in GBP, EUR, USD and AUD. 

The new feature comes ahead of a bigger update, which will make selling tickets internationally or in an organiser’s native currency quick, easy and secure.

In the first part of our multi currency update, organisers wishing to sell tickets in a non-GBP currency can simply register a new account and select the chosen currency.

This initial level of multi currency functionality creates the opportunity for event organisers to from around the world to use Helm Tickets, whilst allowing UK-based organisers with internationally-attended events to make ticketing more accessible for foreign delegates.

Allowing international attendees to purchase tickets in their local currency directly from your website is a great way to ensure trust and allow customers to avoid any nasty or unexpected foreign transaction charges. 

As always with Helm Tickets, we like to keep things simple – especially when it comes to booking fees. In the same way GBP fees have always been clear cut, the rates for EUR, USD and AUD follow suit. Over on our Pricing page, you can see example costs split by location (EU and Non-EU). We’ve also improved our pricing calculator to make it simpler than ever to understand your booking fees – whatever currency you’re transacting in.

If you’ve ever thought about expanding your business and taking your events global, you can now take the leap and rest easy knowing you’ll be taking the features and competitive pricing of Helm Tickets around the world!

For guidance on selling in any of the above international currencies, take a look at our helpdesk article.

 

 

To be notified when the next phase of multi currency functionality is live, sign up to our mailing list below or get in touch.

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Pay by invoice now available

Pay by invoice now available

Organisers and customers can now raise invoices for tickets. When creating or editing an event, you can choose to allow invoice payments and set your own deadline for payment – between 1 and 4 weeks.

The functionality is currently only available upon request, so get in touch today to have it enabled on your account.

More flexible payments
Customers can choose to pay by invoice or normally by card. When pay by invoice is selected, the customer will be able to send the invoice to the payer and any tickets ordered will be reserved until the invoice is paid or the payment term period has lapsed.

You can easily manage your ticket sales and cash flow by looking at the Orders page of your event, where you’ll see which orders have invoice payment pending. By using the invoice functionality, you’re able to cater to a wider audience of attendees, including businesses who may prefer to pay via invoice – or be required to internally. As well as benefitting customers, the functionality gives organisers more control over their event – whether that’s by requiring invoice payments in certain timeframes or the ability to cancel any tickets with payment pending.

Raise an Invoice
As well as allowing customers to choose to pay by invoice, organisers can also raise invoices for attendees through the improved Offline Ticket functionality – by adding an offline ticket with the Helm Tickets invoice payment type, the customer will be sent the invoice directly.

This new functionality puts the event organiser back in control of how tickets are paid for and especially supports the selling of tickets to businesses for the B2B market. For more details about how paying by invoice works, check out our help article.

Get in touch to start receiving payments by invoice!

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Reserve and Waiting Lists Now Available

Reserve and Waiting Lists Now Available

You can now make reserve and waiting lists available on your Helm Tickets event. These tools are great ways to easily manage your attendance numbers and ticket availability – providing you with the opportunity to increase capacity and immediately inform those interested in purchasing tickets. These new features give organisers more control over how event tickets are managed, whilst also making tickets more accessible to those who would like to be notified when they go on sale.

The two types of lists have different functionality. Which one you use is dependant on your event and how you choose to distribute tickets. Here’s a quick run down on what the new features can do and how they’re best used.

Waiting Lists

Waiting lists are almost a more basic form of reserve lists. If you want to notify anyone interested that tickets are on sale or more have been made available, waiting lists are perfect.

Enabling a waiting list will allow customers to sign up to mailing list which will automatically notify them if/when more tickets become available. As soon as a ticket is cancelled or you increase the number of tickets on sale, those on the list will be emailed. No-one on the mailing list will have priority over anyone else – waiting lists are solely first come, first served.

Waiting lists are simple, can be set up with one click and do not require any management, giving you more time to organise and market on your event.

Reserve Lists

Although similar to waiting lists, reserve lists are more like a queue and can be customised to suit the organiser’s preference. If you organise an event which sells out and would like to give priority access to those interested early-on or those who just missed out on tickets, reserve lists is the tool for you.

When enabled, customers can add themselves to the list to be notified when tickets are made available. The difference is that you choose who gets contacted first. There are three options for reserve lists:

  • First come, first served: Those on the list will be notified in the order in which they registered.
  • Randomly: The system will randomly select a user based on their ticket preference and notify them.
  • Manual: The organiser can select customers manually from the list. You can also specify how long a ticket is reserved for before the next customer is contacted. If a customer does not purchase the ticket within the specified timeframe, the next customer in the queue will be contacted.

You can use reserve lists to allow ticket buyers to register their interest ahead of your tickets going live or if you simply want to redistribute returned tickets on a first come, first served basis.

The new reserve and waiting list functionality will also enable you to provide a more flexible refund policy, should you want to. If you’d like to offer returns but don’t want to miss out on ticket revenue, these lists guarantee those who want to attend can purchase tickets within minutes of further tickets becoming available. These lists can be enabled quickly and easily during the event creation/editing process.

For support with creating your waiting or reserve lists, check out this helpdesk article.


Kick-start demand for your next event and setup a reserve list today!

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Memberships now in testing

Memberships now in testing

Memberships now in testing

Helm News

We’re delighted to say our memberships functionality is now in testing for some Organisers. Memberships will allow Organisers to charge a recurring fee to members whilst also giving them access to specific benefits.

Memberships are a great way to provide your attendees with free or discounted tickets, safe in the knowledge these offers will only be accessible to those with a valid membership.

The new feature will also be a great way to boost cash flow through guaranteed membership income as well as boosting the likeliness of attendance to events.

For more information on memberships and how they work click here.

You can see what else we’ve added or improved in our Release Notes.

If you’re interested in the memberships functionality – whether you’d like to be involved in testing or contacted once it’s available platform-wide, please get in touch here.

 

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HubSpot Integration

HubSpot Integration

We’ve just released HubSpot integration! You can now sync your event guests and their activity to your HubSpot account. 

You can link your HubSpot account to Helm Tickets through your dashboard. Once connected, you will be able to view and track a wide variety data from your guests, including:

  • The last event attended
  • Money spent on tickets
  • Number of events attended
  • Number of tickets purchased
  • Whether the user opted in for marketing emails
  • Ticket purchases for synced events
  • Order/Ticket cancellations/refunds for synced events
  • When a ticket buyer has attended an event for synced event

So go ahead and get syncing!

For help setting up, check out our ‘Syncing your event attendees to HubSpot‘ or ‘HubSpot FAQs‘ articles.

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