Reserve and Waiting Lists Now Available

Reserve and Waiting Lists Now Available

Reserve and Waiting Lists Now Available

You can now make reserve and waiting lists available on your Helm Tickets event. These tools are great ways to easily manage your attendance numbers and ticket availability – providing you with the opportunity to increase capacity and immediately inform those interested in purchasing tickets. These new features give organisers more control over how event tickets are managed, whilst also making tickets more accessible to those who would like to be notified when they go on sale.

The two types of lists have different functionality. Which one you use is dependant on your event and how you choose to distribute tickets. Here’s a quick run down on what the new features can do and how they’re best used.

Waiting Lists

Waiting lists are almost a more basic form of reserve lists. If you want to notify anyone interested that tickets are on sale or more have been made available, waiting lists are perfect.

Enabling a waiting list will allow customers to sign up to mailing list which will automatically notify them if/when more tickets become available. As soon as a ticket is cancelled or you increase the number of tickets on sale, those on the list will be emailed. No-one on the mailing list will have priority over anyone else – waiting lists are solely first come, first served.

Waiting lists are simple, can be set up with one click and do not require any management, giving you more time to organise and market on your event.

Reserve Lists

Although similar to waiting lists, reserve lists are more like a queue and can be customised to suit the organiser’s preference. If you organise an event which sells out and would like to give priority access to those interested early-on or those who just missed out on tickets, reserve lists is the tool for you.

When enabled, customers can add themselves to the list to be notified when tickets are made available. The difference is that you choose who gets contacted first. There are three options for reserve lists:

  • First come, first served: Those on the list will be notified in the order in which they registered.
  • Randomly: The system will randomly select a user based on their ticket preference and notify them.
  • Manual: The organiser can select customers manually from the list. You can also specify how long a ticket is reserved for before the next customer is contacted. If a customer does not purchase the ticket within the specified timeframe, the next customer in the queue will be contacted.

You can use reserve lists to allow ticket buyers to register their interest ahead of your tickets going live or if you simply want to redistribute returned tickets on a first come, first served basis.

The new reserve and waiting list functionality will also enable you to provide a more flexible refund policy, should you want to. If you’d like to offer returns but don’t want to miss out on ticket revenue, these lists guarantee those who want to attend can purchase tickets within minutes of further tickets becoming available. These lists can be enabled quickly and easily during the event creation/editing process.

For support with creating your waiting or reserve lists, check out this helpdesk article.


Kick-start demand for your next event and setup a reserve list today!

Features, reserve lists, waiting lists

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Email marketing may seem a fairly old school method of marketing your next event in a world full of messaging and social media channels, but it’s still one of the most effective ways to get in front of your target audience and get results.

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Reserve and Waiting Lists Now Available

Memberships now in testing

Memberships now in testing

Helm News

We’re delighted to say our memberships functionality is now in testing for some Organisers. Memberships will allow Organisers to charge a recurring fee to members whilst also giving them access to specific benefits.

Memberships are a great way to provide your attendees with free or discounted tickets, safe in the knowledge these offers will only be accessible to those with a valid membership.

The new feature will also be a great way to boost cash flow through guaranteed membership income as well as boosting the likeliness of attendance to events.

For more information on memberships and how they work click here.

You can see what else we’ve added or improved in our Release Notes.

If you’re interested in the memberships functionality – whether you’d like to be involved in testing or contacted once it’s available platform-wide, please get in touch here.

 

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Reserve and Waiting Lists Now Available

HubSpot Integration

We’ve just released HubSpot integration! You can now sync your event guests and their activity to your HubSpot account. 

You can link your HubSpot account to Helm Tickets through your dashboard. Once connected, you will be able to view and track a wide variety data from your guests, including:

  • The last event attended
  • Money spent on tickets
  • Number of events attended
  • Number of tickets purchased
  • Whether the user opted in for marketing emails
  • Ticket purchases for synced events
  • Order/Ticket cancellations/refunds for synced events
  • When a ticket buyer has attended an event for synced event

So go ahead and get syncing!

For help setting up, check out our ‘Syncing your event attendees to HubSpot‘ or ‘HubSpot FAQs‘ articles.

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Reserve and Waiting Lists Now Available

Origin Tickets becomes Helm Tickets + MailChimp Integration

Origin Tickets becomes Helm Tickets + MailChimp Integration

Back in December, we told our organisers that Origin Tickets would soon become Helm Tickets.

We made this decision for a number of reasons, as well as the new name reflecting our parent company, Helm Squared, it allows us to increase the integrity of our services and ensures that we can protect the brand you’ve come to trust.

Helm Tickets logo

The name change won’t alter the organiser or customer experience of the platform bar improvements! We’ve updated the interface on the system, it’s more powerful and more intuitive, meaning it’s easier than ever to create events and sell tickets.

MailChimp Integration

We’re delighted to announce that alongside the name change and new dashboard, we’ve implemented MailChimp integration and will shortly be releasing integration for HubSpot.

The MailChimp integration means you can connect your account to your Helm dashboard and sync ticket buyers with your subscriber lists.

MailChimp Logo

What’s next?

We’ve got more updates coming in March, including the functionality to manage customer memberships and take membership fees. We’ll also be releasing support for selling tickets in international currencies.

Our goal is to continuously innovate within the ticketing landscape, delivering the features Organisers request, in a simplistic manner and without caveat. Thank you for supporting our efforts so far and we hope you find the updates beneficial to your event management.

We’re on a mission to make ticketing transparent.

If you’ve got any questions about the name change or updates and how they will affect you or your customers, feel free to get in touch.

Currencies Graphic

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Ticket Refunds: Reinventing the Wheel

Ticket Refunds: Reinventing the Wheel

There has been a trend emerging amongst marketers as of late. For some reason, brands are implementing entire marketing campaigns centred around ‘launching’ features which you’d be disappointed to realise weren’t available before. Most of these features you’d hope any good service would already offer as standard.


Dice

“Dice do refunds” – Oh really? Well, refunds have been available with Helm from the get-go, plus you don’t have to wait for a gig to sell out to offer refunds. Your event, your rules. 

Event organisers know their guests better than any ticketing platform ever will, so why should event organisers be held to the ticketing platform’s standards of what’s acceptable to refund?

Organisers should have control over every aspect of their event and its ticketing process.


Go forth and control your events – sign up to Helm Tickets now!

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Reserve and Waiting Lists Now Available

Helm Tickets App – Available Now

Helm Tickets App – Available Now

Woohoo… we’ve just launched our new app in both the Google Play and iOS App stores!

Currently, the app is available for our event organisers to scan tickets so running your event is now easier than ever. Scan tickets on the gate or manually search for individual tickets and mark them as scanned. You can find the download on the following app stores:

More Features Coming Soon

We have plenty of additional in-app features coming soon for organisers like offline scanning,  event management and payment facilities.

Soon, we’ll also have functionality for your guests – we’ll be introducing ticket buying capabilities so tickets can be bought on the go!

It’s easy to download, log in and get scanning so head over to your app store by hitting the buttons below and leave us a review on the store once you’ve tried it out.

Happy scanning!

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Helm Tickets Is Now Offering Print Services

We’re delighted to announce that we’re launching our print services exclusively to you, our organisers! The print services available will include business cards, flyers, posters and banners, with the option of more bespoke packages available upon request!

Basics of Email Marketing – Part 3

In Part 2 we took at look at the best practices when it comes to email marketing as well as the regulations such as GDPR, if you missed part 2 and are looking for more information on best practices and regulations check it out here.

GET WEEKLY EMAIL UPDATES

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