New Feature – Asset Booking

New Feature – Asset Booking

Asset Booking is now available with Helm!

You will now be able to book assets and rooms – not just event tickets. There are so many uses for this feature, including room booking, hot desking, booking out office space, sports halls or event assets such as equipment or even people!

“You’ll be able to select a date and time to book from a calendar and book the selected asset. All future bookings will then view this date/time as booked”

Here is a quick rundown on the new feature: what it is and how it can

Why use Asset Booking? 

Asset booking enables users to be able to book and organise more than just events. It will allow users to book any kind of ‘asset’ – whether it be a room, a physical piece of equipment or an hour of someone’s time.

For example, Asset Booking would be used well for booking stands at conferences.

How does Asset Booking work?

The asset booking feature allows customers to book out any type of asset for a fee that is dependant on how long the asset is used for.

The asset booking feature can be used by an organiser to book:

  • Buildings
  • Meeting rooms
  • Hot desks
  • Conference rooms
  • Equipment
  • Or anything else that needs a booking system

As this feature is built on top of our event ticketing platform (although there are a few differences such as pricing structure), all other functionality you get from our ticketing platform will work with the asset booking functionality.

This means that the owner of the assets available to book can:

  • Refund and cancel orders
  • Embed their asset booking page into their own website using a widget
  • See the list of people who have rented the asset in a convenient CSV
  • Manage orders
  • Accept payments by invoice
  • Apply discount codes
  • Include memberships
  • And so much more!

The asset management button can be found in the “Utilities” menu in the left-hand sidebar from the dashboard. Then use the “Create New Asset” button to begin.

When creating an asset booking page, the experience will be very similar to creating an event but with some notable differences:

  • Some options are missing – you can’t set the event category, use tickets or use the reserve/waiting list.
  • You can set the “type” of asset that is available and this will change the wording when the asset is referenced

The asset management button can be found in the “Utilities” menu in the left-hand sidebar from the dashboard. Then use the “Create New Asset” button to begin.

When creating an asset booking page, the experience will be very similar to creating an event but with some notable differences:

  • Some options are missing – you can’t set the event category, use tickets or use the reserve/waiting list.
  • You can set the “type” of asset that is available and this will change the wording when the asset is reference

NEW CONTENT TO YOUR INBOX, WEEKLY

NEW CONTENT TO YOUR INBOX, WEEKLY

Subscribe to receive free events content to your inbox. You’ll be the first to know about new posts and downloads as well as the latest features.

By subscribing to this list, you are agreeing for Helm to use and process your information for marketing purposes.

When setting the dates that the asset is available, you can add dates in bulk by clicking “add time slots in bulk” under the date entry fields. This is a new feature to make adding time slots and dates easier and more efficient.

When continuing the creation of the asset booking, the venue search can be used as it would when creating an event, along with adding a description.

There is a “payment options” section to allow customers to pay by invoice or not. Please get in touch with our support team if you wish to have Pay By Invoice added to your asset booking.

Unlike our event platform where the pricing is based on tickets,the pricing is set by the amount of time being booked in and how much it will cost is specified by the asset’s owner.

For example:

  • A 30-minute time slot will be charged £6
  • A 1 hour time slot will be charged for £10

This is how the prices can be set when an asset is booked for a time slot.

When a customer places a booking for a specified time slot, the price is calculated to give the customer the cheapest possible rate for longer amounts of time.

As an example using the rates above:

A 2.5 hour time slot will be calculated as (2 x 1 hour) + (1 x 30-minute) slot = £25 rather than 5 x 30-minute slots = £30.

Please note that the rates being paid are subject to a booking fee that will be worked out using the same pricing structure as our fees on tickets.

At the end of the asset creation page, images can be added along with any terms and conditions, privacy policies and refund policies.

You can now save the asset as a draft, live and private or live and public.

When a customer is booking a time slot, they will be able to see all available time slots throughout the date parameters that they have set and then continue to select the time slots they wish to book.

Once a customer is happy with their selection and clicks “checkout”, they will continue through the purchasing process as if buying a ticket, although they will not be asked to provide a “ticket holder name” for each time slot that is being booked if more than 1 is selected.

How does it affect you (the organiser)?

Like previously mentioned this feature would be incredibly useful if you run events like conferences or trade shows where stands can be booked out for certain lengths of time, as well as still needing to sell visitor tickets.

The uses for this are huge and can be used depending on your needs. Examples being room booking, hot desking, booking out office space, sports halls or event assets such as equipment or even people.

Our goal is to make your life easier as an organiser: we aim to build these features to get you selling tickets for your events as soon as possible and as smoothly as possible.

So this a brief guide on how to use our new Asset Booking feature and why it would be useful to you as an organiser!

For more advice on features both new and old check out our help desk.

At Helm, we pride ourselves on creating amazing new features that you, our organisers, need to help you run your events as effectively as possible.

Keep up to date with new features, marketing tips and industry insights in our blogs and via social media.

New Feature, Asset Booking, Update

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US

New Feature – Partial Refunds

New Feature – Partial Refunds

When organising events and selling tickets we all know that some refunds can be inevitable and unavoidable. We also understand how frustrating it can be when you need the funds from ticket sales to help with cash flow and pay for your event expenses.

 

This is why we’ve created a new feature for you – Partial Refunds.

 

You can now select which attendees from a specific order need a refund as well as having the choice to issue a full refund or a partial refund.

 

This is useful for situations such as a price drop or issuing cancellation fees.

To get started on issuing a partial refund, you will need to access the “View All Orders” page from your dashboard and select “Refund Order” on the order you wish to issue a partial refund to by using the green arrow icon on the order.
From here you’ll be able to see a pop-up.By default, the popup is set up for a full refund and all tickets will be selected at their full purchase amount. The selected ticket will be cancelled if you proceed with the refund without making changes.
If you wish to issue a partial refund, you’ll need to deselect the tickets that will not be included in the partial refund by using the left-hand checkboxes.If you would like the tickets to be cancelled and make them invalid at your event, select “Yes” on the “Cancel” drop-down. Otherwise, select “No” and the ticket will still be valid at your event, but refunded/partially refunded anyway.

NEW CONTENT TO YOUR INBOX, WEEKLY

NEW CONTENT TO YOUR INBOX, WEEKLY

Subscribe to receive free events content to your inbox. You’ll be the first to know about new posts and downloads as well as the latest features.

By subscribing to this list, you are agreeing for Helm to use and process your information for marketing purposes.

When you’re happy with the amount of the partial refund(s), you need to submit a reason for the refund in order to continue. You can choose if you wish to notify the attendee of the partial refund via email or not.

If you wish to leave an internal note on the order for yourself, you can leave a note on the order. This could be a reason for the refund, such as a price change on the ticket purchased.When you’re happy with all of the information, click “refund” and the refund will be complete. The ticket price will adjust automatically to reflect your revenue amounts on your dashboard.Any fully refunded and cancelled tickets will be removed from your guest list CSV, so this will need to be downloaded again to ensure the changes are reflected in the final list.Please note: Refunds can take 5 to 10 days to reach the attendee’s bank account but most take place immediately.
So this a brief guide on how to use our new partial refund feature. For more advice on features both new and old check out our  help desk.At Helm, we pride ourselves on creating amazing new features that you, our organisers, need to help you run your events as effectively as possible.Keep up to date with new features, marketing tips and industry insights in our blogs and via social media.

New Feature, Partial Refunds

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US

Improved Multi-Currency

Improved Multi-Currency

couple of months ago, we released the first phase of our international currency support. As promised, you can now choose to sell in 109 different currencies, meaning event organisers around the world can sell tickets in their native currency or sell tickets for international events in local currencies. Plus, you can now set your chosen currency on an event-by-event basis.

View all 109 supported currencies
Albanian Lek (ALL)Chinese Yuan (CNY)Indonesian Rupiah (IDR)Nepalese Rupee (NPR)Sierra Leonean Leone (SLL)
Algerian Dinar (DZD)Colombian Peso (COP)Israeli New Sheqel (ILS)Netherlands Antillean Guilder (ANG)Singapore Dollar (SGD)
Angolan Kwanza (AOA)Costa Rican Colón (CRC)Jamaican Dollar (JMD)New Taiwan Dollar (TWD)Solomon Islands Dollar (SBD)
Argentine Peso (ARS)Croatian Kuna (HRK)Kazakhstani Tenge (KZT)New Zealand Dollar (NZD)South African Rand (ZAR)
Armenian Dram (AMD)Czech Republic Koruna (CZK)Kenyan Shilling (KES)Nicaraguan Córdoba (NIO)Sri Lankan Rupee (LKR)
Aruban Florin (AWG)Danish Krone (DKK)Kyrgystani Som (KGS)Nigerian Naira (NGN)Surinamese Dollar (SRD)
Australian Dollar (AUD)Dominican Peso (DOP)Laotian Kip (LAK)Norwegian Krone (NOK)Swazi Lilangeni (SZL)
Azerbaijani Manat (AZN)East Caribbean Dollar (XCD)Lesotho Loti (LSL)Pakistani Rupee (PKR)Swedish Krona (SEK)
Bahamian Dollar (BSD)Ethiopian Birr (ETB)Liberian Dollar (LRD)Panamanian Balboa (PAB)Swiss Franc (CHF)
Bangladeshi Taka (BDT)Euro (EUR)Macanese Pataca (MOP)Papua New Guinean Kina (PGK)Tajikistani Somoni (TJS)
Barbadian Dollar (BBD)Fijian Dollar (FJD)Macedonian Denar (MKD)Peruvian Nuevo Sol (PEN)Tanzanian Shilling (TZS)
Belize Dollar (BZD)Gambian Dalasi (GMD)Malawian Kwacha (MWK)Philippine Peso (PHP)Thai Baht (THB)
Bermudan Dollar (BMD)Georgian Lari (GEL)Malaysian Ringgit (MYR)Polish Zloty (PLN)Tongan Pa’anga (TOP)
Bolivian Boliviano (BOB)Gibraltar Pound (GIP)Maldivian Rufiyaa (MVR)Qatari Rial (QAR)Trinidad and Tobago Dollar (TTD)
Brazilian Real (BRL)Guatemalan Quetzal (GTQ)Mauritian Rupee (MUR)Romanian Leu (RON)Turkish Lira (TRY)
British Pound Sterling (GBP)Guyanaese Dollar (GYD)Mexican Peso (MXN)Russian Ruble (RUB)Ukrainian Hryvnia (UAH)
Brunei Dollar (BND)Haitian Gourde (HTG)Moldovan Leu (MDL)Saint Helena Pound (SHP)United Arab Emirates Dirham (AED)
Bulgarian Lev (BGN)Honduran Lempira (HNL)Mongolian Tugrik (MNT)Salvadoran Colón (SVC)United States Dollar (USD)
Cambodian Riel (KHR)Hong Kong Dollar (HKD)Moroccan Dirham (MAD)Samoan Tala (WST)Uruguayan Peso (UYU)
Canadian Dollar (CAD)Hungarian Forint (HUF)Mozambican Metical (MZN)Saudi Riyal (SAR)Uzbekistan Som (UZS)
Cape Verdean Escudo (CVE)Icelandic Króna (ISK)Myanma Kyat (MMK)Serbian Dinar (RSD)Zambian Kwacha (ZMW)
Cayman Islands Dollar (KYD)Indian Rupee (INR)Namibian Dollar (NAD)Seychellois Rupee (SCR)

What are the benefits of international currency support?

When organising events around the world, it’s important to make your tickets accessible to those in the host country. International transactions on bank statements are likely to cause worry for customers, raising concerns about the source of the transaction. By selling tickets in local currencies, you can legitimise your events and avoid any doubt over trust, whilst also helping your attendees avoid huge and unexpected foreign transaction fees.

For events that attract international guests, we’ve also enhanced the way attendees can view the price of tickets. Now, anyone purchasing a ticket through Helm Tickets can select to view the price in a currency of their choice. This streamlines the purchase process for buyers, removing the need to go away and convert and compare the ticket price in a currency familiar to them. This quick view multi-currency tool should lower the barriers to conversion, quickly increasing ticket sales for you as event organisers.

How to I start selling in different currencies?

To get started selling international tickets, join Helm Tickets today! All new organisers will have access to the multi-currency functionality through Stripe and we’ll soon be migrating existing organisers over to our platform – more to come on that soon!

Stripe is our chosen secure payment gateway. Stripe Connect will improve the transaction experience for organisers on many levels, protecting your attendees from fraud and enabling you to sell tickets in 109 currencies worldwide (for now – more to come soon!).

To calculate booking fees in your chosen currency, head over to our improved fee calculator!

You can quickly select your preferred currency during event creation.

If you’ve been thinking about growing your business and organising an event abroad, now is the perfect time.

Features, international currencies, foreign currencies

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US

Multi Date Event Functionality

Multi Date Event Functionality

The first phase of our multi-date event functionality is now live!

From organisers who run events with multiple slots throughout the day to those who organise an event weekly or monthly, multi-date functionality can massively save you admin time – removing the need to manually create an event over and over or create a separate ticket for each time slot…

Why use the multi-date tool?

Multi-date events can seem like a nightmare to manage tickets for. Should you have an event for each day? An event for each workshop?

We’ve simplified the process to make it quick, easy and most importantly, clear for your attendees to purchase tickets for events with different time slots or dates.

If you haven’t previously organised multi-date events, now you can test the waters knowing we’ve got your back.

 How does it affect an organiser?

The tool is really easy to use, whether you’re creating an event or adding slots to an existing one.

 

1. Click ‘Add more dates’ underneath the date selector

2. Select and add the desired dates/ time slots.


And you’re done! In two steps, you’ve saved yourself from creating multiple events or tickets and you’ve made it even easier to track and analyse which slots are most successful and in-demand.

From the event dashboard, you can now view graphs based on the entire event or based on a single slot, day or appointment time. You can also download a separate guest list for each slot too! 

For a more in-depth look at the tool, there’s a step-by-step guide on our help centre.

Multi Date Events - Helm Tickets

The new multi date selector

How does it affect your attendees?

The whole process is streamlined for buyers, limiting barriers to conversion and making sure no one accidentally buys a ticket for the wrong day or gets lost in a page full of different dates and times. 

Whether you use our full event embed or the box office tool, your buyers will always be asked to select their preferred slot when booking tickets. This keeps attendees on the same page without redirecting them to a calendar or other event pages.

The multi-date tool may seem small but used correctly it can free up your resources whilst making the ticket purchase process intuitive and accessible for your attendees.

Features, multi dates, multiple dates

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US

Discount codes: New and improved

Discount codes: New and improved

Discount codes are a great way to nurture your relationship with an attendee. Whether it’s a repeat guest whose loyalty you want to reward with complimentary tickets or to encourage conversions with automatic discounts based on the number of tickets in a basket, our new and improved discount code functionality allows organisers to create special offers with added flexibility and functionality.

As with all of our features, we’re giving control back to the event organiser. Discount codes are a great way to improve and customise the buying experience for your customers and our updated tool provides a variety of ways to offer special pricing.

Why use discount codes?

The previous version of our discount code tool allowed you to create discounts and select which tickets the code is valid for – the new tool blows this out of the water!

You can now create discounts that will automatically apply to the basket. For example, you could create a code that gives anyone purchasing two tickets, 50% off. Perhaps you’d like to encourage group orders? You could apply a monetary discount if 10+ tickets are added to the customer’s basket.

You can also now limit the number of times a code can be used overall. For example, you could provide a discount to the first 5 people who purchase a pair of tickets. Marketing techniques like this can encourage customers to buy their tickets early and right then and there, rather than putting it off until a later date.

If you’ve got some VIPs you want to give special treatment to, create a personalised, one use code for their order. Not only will you be keeping them happy, you’ll also be encouraging them to commit to attending.

These are a few simple examples of the possibilities with the new functionality, but you could transform your marketing strategies using special codes, limited time offers and personalised discounts.

How does it work?

How you create a discount code remains just as straightforward as before:

  • Simply head to your event’s dashboard and go to the ‘Discount Codes’ page

  • From here you can access the enhanced ‘Add a Discount Code’ tool

All of the existing functionality remains and the process for creating one is familiar. Within seconds, you can create a variety of special offers for your event!

Start and end dates are also now optional, so you can choose whether a code is indefinitely valid or not!

How does it affect an organiser?

As well as the added functionality, we’ve overhauled how discounts work to make it easier for you to track where they’ve been used. From the orders page, you can quickly see how many times a discount code has been used and easily identify your most successful offers and campaigns.

If you’re interested in viewing who’s used a specific code, you can now search by discount code on the Orders Page.

Discount Codes - Helm Tickets

The new discount code creator

The improvements to the discount code functionality are part of our ongoing efforts to provide flexible tools to help you increase attendance, ticket sales and generally alleviate the pressures of event admin. The improved tool will hopefully inspire you to create enticing offers for your attendees to ensure they keep attending!

Features, discount codes, offers

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US

Guest checkout is here

Guest checkout is here

Ticket buyers now have the option to checkout as a guest when purchasing tickets, without the need to create a Helm Tickets account. The first phase of our guest checkout functionality makes the entire purchase process faster and more streamlined, lowering further barriers to purchase. Coupled with our embed functionality, guest checkout improves the already seamless on-page process for making a lightning fast purchase.

With fewer distractions, less to do and a simple process, guest checkout provides organisers with the opportunity to boost sales through quicker conversions. Whilst buyers can still choose to create an account, the guest checkout functionality makes ticket buying more accessible for those who wish not to have accounts on every website on the internet, with little difference to the event organiser.

How does it work?

By default, all buyers will have the option to checkout as a guest, whilst being reminded they can choose to log in to an existing Helm Tickets account or create one. Ticket holder details will still be captured alongside any additional options you’ve created, meaning you still get all of the data you need to organise and run your event.

See how truly simple the guest checkout process is below:


How does it affect an organiser?

Other than increased conversions, the only real difference to an organiser is a change to how Ticket Purchaser details are displayed.

On the downloadable guest list and across order pages on the event dashboard, orders made through the guest checkout will display the purchaser as ‘Guest’ or ‘N/A’. If you find ticket purchaser details are missing from your guest list, you can cross reference this with a new column on the download titled ‘Checked out as a guest’.

This will confirm whether or not guest checkout was used, so not only can you be sure all data was captured correctly but you can also see how the guest checkout facility boosts sales!

Whether you want to increase conversions your website with a quicker way of buying tickets or you’d like to be able to quickly sell tickets at events or on the go, the guest checkout feature should make it even easier to manage ticket sales for organisers, whilst improving the ticket buying experience for attendees.

Features, guest checkout, purchase

POPULAR POSTS

Low Budget Event Marketing

If you’re like most event organisers, one of the biggest challenges you probably face when running an event is creating an effective marketing strategy. Most events have small teams and everyone in that team ends up doing a little bit of everything.

GET WEEKLY EMAIL UPDATES

GET WEEKLY EMAIL UPDATES

CONNECT WITH US