New Feature – Localisation Updates

New Feature – Localisation Updates

As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles. These changes will help your current and future events to run even more smoothly, no matter where you are in the world.

While individually these may not seem like huge changes, individually they’ll go a long way to supporting both organisers and ticket buyers outside of the UK going forward.

Localised times for events and users

With Helm Tickets expanding further around the world, it’s important that dates and times are displayed correctly and clearly to all users – both organisers and ticket buyers.

This feature includes a new time zone setting for your events. This setting allows you to set the time zone the event takes place in, and applies to any other times and dates set within your event, for example, ticket on sale from and to dates and times.

For example:

If you’re hosting a conference at 9 am in New York (EST, GMT-6) but the attendee is visiting from Los Angeles (PST, GMT-8), what time should be displayed – the time local to the event, or the time local to the current user?

Previously, this was ambiguous and there was no clear way of knowing, but now it’s much clearer, with the ability to manually set a time zone.

    User’s timezone

    The user’s timezone can be set from their profile page. If the person currently viewing the website doesn’t have an account (or is registering), our platform guesses what their time zone is, based on either their browser settings or IP address.

    This time zone will be used to display any dates on the website that don’t directly relate to an event’s time slot. For example, seeing when an order was made or refund was processed, when an invoice is due, or when a member of the reserve list was last notified.

    Event’s time zone

    When creating or editing an event, you can set an explicit time zone against it. By default, it will select your time zone (if you’re the event organiser), but you can change this.

    The time zone you choose (or your time zone if you leave it as the default) is the time zone that all event slots will be displayed in. Everywhere an event’s time slots are displayed will be in this timezone, usually with a clarification added to it. This helps all times be consistent and make it easy for your attendees to understand what time the event will take place at, in the time zone local to the event itself.

    Updated Language Settings

    We’ve also introduced a language setting that allows you to choose between English (United Kingdom) and English (United States), and we’re planning to add in further languages at a later date.

    Until now, our website has been entirely in British English. This has caused some issues for American users in a couple of ways:

    • American users are used to a different date format: they use MM/DD/YYYY whereas in the UK we use DD/MM/YYYY. This causes confusion when dates are shown, as when we display a date like  01/02/2019 it’s unclear whether this is 1st February or 2nd January
    • It can appear like we have spelling mistakes to Americans, as we spell words like “organizer” (organiser) and “color” (colour) differently because of our use of the British spellings

    This update allows users to select a language from their profile page, currently either between British English and American English. The default language selected is based on the user’s browser settings or IP when they register. The platform also assumes a language based on browser settings or IP if users don’t have an account.

    Whichever language you select determines the language you’ll see, and this changes for each user. This means the date pickers show months and days differently, and any words that have different spellings between British and American English will be shown according to the language you choose.

    Updated Date Pickers

    The date pickers on our platform have proven to be tricky for a while – they weren’t user-friendly and can often be cumbersome and confusing to use.

    We’ve replaced these date pickers with new ones. The new date pickers have an intuitive interface that’s easy to use on both desktop and mobile devices, with a clear way to select the time and a range of dates, and none of the hassles the old date pickers brought!

    To make sure your event(s) and profile have the correct settings, we’ve made the following changes:

    • We’ve updated all existing event time zones using the event(s) address and updated all other dates and times in the event(s) to match this
    • We’ve updated your profile time zone, using data you may have already provided to us, such as your address

    As we’ve made these changes under the assumptions above, you should check the time zone set against your event(s), and the time zone set against your profile to make sure they’re all correct. This way, we can ensure your event and future events run as smoothly as possible.

    We hope you enjoy this update and hope it benefits your event. If you have any questions, please let us know by emailing support@helmtickets.com.

    Charlotte Allkins | Marketing Assistant

    Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of here blogs, as well as, many others here!

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    New Feature – Download All Order Data

    New Feature – Download All Order Data

    Organisers and asset owners using Helm Tickets can now download a simple spreadsheet called  “All Order Data” a CSV file, which will contain all orders made against an event/asset, no matter it’s order or payment status.

    This includes orders that have been:

    • Fully paid
    • Fully refunded
    • Partially refunded
    • Cancelled
    • Pending invoice payment

    This was developed for organisers, who needed this functionality to track attendees who turn up to their events having not paid for their tickets. But this feature can be used however you may need

    The difference between this download and the guest list/bookings download is it now contains the following columns:

    • Ticket Cancelled – whether the ticket was cancelled, as part of a refund or order cancellation
    • Order Status – this will show the same statuses found on the “View orders” page, eg. received, complete or cancelled
    • Order Payment Status – this will also show the same payment statuses found on the “View orders” page, eg. Paid, Offline, Fully Refunded, Partially Refunded, etc.

    Please note: The existing guest list download remains the same and will only contain attendees where the ticket hasn’t been cancelled and has been paid for. This also includes office tickets.

      A new “Download All Order Data” button is available in the “Tools” menu of the view event and asset dashboard page. As you can see in the screenshots below, when you hover over it a tooltip appears giving further detail to the organiser/asset owner as to what the download will contain and will warn them that we advise that it isn’t used to aid event entry/asset bookings management.

      View Event Page:

      View asset page:

      Example the columns in the CSV download:

      So this a brief guide on how to use our new download all order data feature. For more advice on features both new and old check out our help desk. At Helm, we pride ourselves on creating amazing new features that you, our organisers, need to help you run your events as effectively as possible. Keep up to date with new features, marketing tips and industry insights in our blogs and via social media.

      Charlotte Allkins | Marketing Assistant

      Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of here blogs, as well as, many others here!

      POPULAR POSTS

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      April is “Stress Awareness Month”, and at Helm we know event organising can be a pretty stressful experience! Some stress can be good – it’s what motivates us and causes the pre-event adrenaline and excitement.

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      New Feature – Asset Booking

      New Feature – Asset Booking

      Asset Booking is now available with Helm!

      You will now be able to book assets and rooms – not just event tickets. There are so many uses for this feature, including room booking, hot desking, booking out office space, sports halls or event assets such as equipment or even people!

      “You’ll be able to select a date and time to book from a calendar and book the selected asset. All future bookings will then view this date/time as booked”

      Here is a quick rundown on the new feature: what it is and how it can

      Why use Asset Booking? 

      Asset booking enables users to be able to book and organise more than just events. It will allow users to book any kind of ‘asset’ – whether it be a room, a physical piece of equipment or an hour of someone’s time.

      For example, Asset Booking would be used well for booking stands at conferences.

      How does Asset Booking work?

      The asset booking feature allows customers to book out any type of asset for a fee that is dependant on how long the asset is used for.

      The asset booking feature can be used by an organiser to book:

      • Buildings
      • Meeting rooms
      • Hot desks
      • Conference rooms
      • Equipment
      • Or anything else that needs a booking system

      As this feature is built on top of our event ticketing platform (although there are a few differences such as pricing structure), all other functionality you get from our ticketing platform will work with the asset booking functionality.

      This means that the owner of the assets available to book can:

      • Refund and cancel orders
      • Embed their asset booking page into their own website using a widget
      • See the list of people who have rented the asset in a convenient CSV
      • Manage orders
      • Accept payments by invoice
      • Apply discount codes
      • Include memberships
      • And so much more!

      The asset management button can be found in the “Utilities” menu in the left-hand sidebar from the dashboard. Then use the “Create New Asset” button to begin.

      When creating an asset booking page, the experience will be very similar to creating an event but with some notable differences:

      • Some options are missing – you can’t set the event category, use tickets or use the reserve/waiting list.
      • You can set the “type” of asset that is available and this will change the wording when the asset is referenced

      The asset management button can be found in the “Utilities” menu in the left-hand sidebar from the dashboard. Then use the “Create New Asset” button to begin.

      When creating an asset booking page, the experience will be very similar to creating an event but with some notable differences:

      • Some options are missing – you can’t set the event category, use tickets or use the reserve/waiting list.
      • You can set the “type” of asset that is available and this will change the wording when the asset is reference

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      When setting the dates that the asset is available, you can add dates in bulk by clicking “add time slots in bulk” under the date entry fields. This is a new feature to make adding time slots and dates easier and more efficient.

      When continuing the creation of the asset booking, the venue search can be used as it would when creating an event, along with adding a description.

      There is a “payment options” section to allow customers to pay by invoice or not. Please get in touch with our support team if you wish to have Pay By Invoice added to your asset booking.

      Unlike our event platform where the pricing is based on tickets,the pricing is set by the amount of time being booked in and how much it will cost is specified by the asset’s owner.

      For example:

      • A 30-minute time slot will be charged £6
      • A 1 hour time slot will be charged for £10

      This is how the prices can be set when an asset is booked for a time slot.

      When a customer places a booking for a specified time slot, the price is calculated to give the customer the cheapest possible rate for longer amounts of time.

      As an example using the rates above:

      A 2.5 hour time slot will be calculated as (2 x 1 hour) + (1 x 30-minute) slot = £25 rather than 5 x 30-minute slots = £30.

      Please note that the rates being paid are subject to a booking fee that will be worked out using the same pricing structure as our fees on tickets.

      At the end of the asset creation page, images can be added along with any terms and conditions, privacy policies and refund policies.

      You can now save the asset as a draft, live and private or live and public.

      When a customer is booking a time slot, they will be able to see all available time slots throughout the date parameters that they have set and then continue to select the time slots they wish to book.

      Once a customer is happy with their selection and clicks “checkout”, they will continue through the purchasing process as if buying a ticket, although they will not be asked to provide a “ticket holder name” for each time slot that is being booked if more than 1 is selected.

      How does it affect you (the organiser)?

      Like previously mentioned this feature would be incredibly useful if you run events like conferences or trade shows where stands can be booked out for certain lengths of time, as well as still needing to sell visitor tickets.

      The uses for this are huge and can be used depending on your needs. Examples being room booking, hot desking, booking out office space, sports halls or event assets such as equipment or even people.

      Our goal is to make your life easier as an organiser: we aim to build these features to get you selling tickets for your events as soon as possible and as smoothly as possible.

      So this a brief guide on how to use our new Asset Booking feature and why it would be useful to you as an organiser!

      For more advice on features both new and old check out our help desk.

      At Helm, we pride ourselves on creating amazing new features that you, our organisers, need to help you run your events as effectively as possible.

      Keep up to date with new features, marketing tips and industry insights in our blogs and via social media.

      New Feature, Asset Booking, Update

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      New Feature – Partial Refunds

      New Feature – Partial Refunds

      When organising events and selling tickets we all know that some refunds can be inevitable and unavoidable. We also understand how frustrating it can be when you need the funds from ticket sales to help with cash flow and pay for your event expenses.

       

      This is why we’ve created a new feature for you – Partial Refunds.

       

      You can now select which attendees from a specific order need a refund as well as having the choice to issue a full refund or a partial refund.

       

      This is useful for situations such as a price drop or issuing cancellation fees.

      To get started on issuing a partial refund, you will need to access the “View All Orders” page from your dashboard and select “Refund Order” on the order you wish to issue a partial refund to by using the green arrow icon on the order.
      From here you’ll be able to see a pop-up.By default, the popup is set up for a full refund and all tickets will be selected at their full purchase amount. The selected ticket will be cancelled if you proceed with the refund without making changes.
      If you wish to issue a partial refund, you’ll need to deselect the tickets that will not be included in the partial refund by using the left-hand checkboxes.If you would like the tickets to be cancelled and make them invalid at your event, select “Yes” on the “Cancel” drop-down. Otherwise, select “No” and the ticket will still be valid at your event, but refunded/partially refunded anyway.

      NEW CONTENT TO YOUR INBOX, WEEKLY

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      When you’re happy with the amount of the partial refund(s), you need to submit a reason for the refund in order to continue. You can choose if you wish to notify the attendee of the partial refund via email or not.

      If you wish to leave an internal note on the order for yourself, you can leave a note on the order. This could be a reason for the refund, such as a price change on the ticket purchased.When you’re happy with all of the information, click “refund” and the refund will be complete. The ticket price will adjust automatically to reflect your revenue amounts on your dashboard.Any fully refunded and cancelled tickets will be removed from your guest list CSV, so this will need to be downloaded again to ensure the changes are reflected in the final list.Please note: Refunds can take 5 to 10 days to reach the attendee’s bank account but most take place immediately.
      So this a brief guide on how to use our new partial refund feature. For more advice on features both new and old check out our  help desk.At Helm, we pride ourselves on creating amazing new features that you, our organisers, need to help you run your events as effectively as possible.Keep up to date with new features, marketing tips and industry insights in our blogs and via social media.

      New Feature, Partial Refunds

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      Improved Multi-Currency

      Improved Multi-Currency

      couple of months ago, we released the first phase of our international currency support. As promised, you can now choose to sell in 109 different currencies, meaning event organisers around the world can sell tickets in their native currency or sell tickets for international events in local currencies. Plus, you can now set your chosen currency on an event-by-event basis.

      View all 109 supported currencies
      Albanian Lek (ALL)Chinese Yuan (CNY)Indonesian Rupiah (IDR)Nepalese Rupee (NPR)Sierra Leonean Leone (SLL)
      Algerian Dinar (DZD)Colombian Peso (COP)Israeli New Sheqel (ILS)Netherlands Antillean Guilder (ANG)Singapore Dollar (SGD)
      Angolan Kwanza (AOA)Costa Rican Colón (CRC)Jamaican Dollar (JMD)New Taiwan Dollar (TWD)Solomon Islands Dollar (SBD)
      Argentine Peso (ARS)Croatian Kuna (HRK)Kazakhstani Tenge (KZT)New Zealand Dollar (NZD)South African Rand (ZAR)
      Armenian Dram (AMD)Czech Republic Koruna (CZK)Kenyan Shilling (KES)Nicaraguan Córdoba (NIO)Sri Lankan Rupee (LKR)
      Aruban Florin (AWG)Danish Krone (DKK)Kyrgystani Som (KGS)Nigerian Naira (NGN)Surinamese Dollar (SRD)
      Australian Dollar (AUD)Dominican Peso (DOP)Laotian Kip (LAK)Norwegian Krone (NOK)Swazi Lilangeni (SZL)
      Azerbaijani Manat (AZN)East Caribbean Dollar (XCD)Lesotho Loti (LSL)Pakistani Rupee (PKR)Swedish Krona (SEK)
      Bahamian Dollar (BSD)Ethiopian Birr (ETB)Liberian Dollar (LRD)Panamanian Balboa (PAB)Swiss Franc (CHF)
      Bangladeshi Taka (BDT)Euro (EUR)Macanese Pataca (MOP)Papua New Guinean Kina (PGK)Tajikistani Somoni (TJS)
      Barbadian Dollar (BBD)Fijian Dollar (FJD)Macedonian Denar (MKD)Peruvian Nuevo Sol (PEN)Tanzanian Shilling (TZS)
      Belize Dollar (BZD)Gambian Dalasi (GMD)Malawian Kwacha (MWK)Philippine Peso (PHP)Thai Baht (THB)
      Bermudan Dollar (BMD)Georgian Lari (GEL)Malaysian Ringgit (MYR)Polish Zloty (PLN)Tongan Pa’anga (TOP)
      Bolivian Boliviano (BOB)Gibraltar Pound (GIP)Maldivian Rufiyaa (MVR)Qatari Rial (QAR)Trinidad and Tobago Dollar (TTD)
      Brazilian Real (BRL)Guatemalan Quetzal (GTQ)Mauritian Rupee (MUR)Romanian Leu (RON)Turkish Lira (TRY)
      British Pound Sterling (GBP)Guyanaese Dollar (GYD)Mexican Peso (MXN)Russian Ruble (RUB)Ukrainian Hryvnia (UAH)
      Brunei Dollar (BND)Haitian Gourde (HTG)Moldovan Leu (MDL)Saint Helena Pound (SHP)United Arab Emirates Dirham (AED)
      Bulgarian Lev (BGN)Honduran Lempira (HNL)Mongolian Tugrik (MNT)Salvadoran Colón (SVC)United States Dollar (USD)
      Cambodian Riel (KHR)Hong Kong Dollar (HKD)Moroccan Dirham (MAD)Samoan Tala (WST)Uruguayan Peso (UYU)
      Canadian Dollar (CAD)Hungarian Forint (HUF)Mozambican Metical (MZN)Saudi Riyal (SAR)Uzbekistan Som (UZS)
      Cape Verdean Escudo (CVE)Icelandic Króna (ISK)Myanma Kyat (MMK)Serbian Dinar (RSD)Zambian Kwacha (ZMW)
      Cayman Islands Dollar (KYD)Indian Rupee (INR)Namibian Dollar (NAD)Seychellois Rupee (SCR)

      What are the benefits of international currency support?

      When organising events around the world, it’s important to make your tickets accessible to those in the host country. International transactions on bank statements are likely to cause worry for customers, raising concerns about the source of the transaction. By selling tickets in local currencies, you can legitimise your events and avoid any doubt over trust, whilst also helping your attendees avoid huge and unexpected foreign transaction fees.

      For events that attract international guests, we’ve also enhanced the way attendees can view the price of tickets. Now, anyone purchasing a ticket through Helm Tickets can select to view the price in a currency of their choice. This streamlines the purchase process for buyers, removing the need to go away and convert and compare the ticket price in a currency familiar to them. This quick view multi-currency tool should lower the barriers to conversion, quickly increasing ticket sales for you as event organisers.

      How to I start selling in different currencies?

      To get started selling international tickets, join Helm Tickets today! All new organisers will have access to the multi-currency functionality through Stripe and we’ll soon be migrating existing organisers over to our platform – more to come on that soon!

      Stripe is our chosen secure payment gateway. Stripe Connect will improve the transaction experience for organisers on many levels, protecting your attendees from fraud and enabling you to sell tickets in 109 currencies worldwide (for now – more to come soon!).

      To calculate booking fees in your chosen currency, head over to our improved fee calculator!

      You can quickly select your preferred currency during event creation.

      If you’ve been thinking about growing your business and organising an event abroad, now is the perfect time.

      Features, international currencies, foreign currencies

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      Multi Date Event Functionality

      Multi Date Event Functionality

      The first phase of our multi-date event functionality is now live!

      From organisers who run events with multiple slots throughout the day to those who organise an event weekly or monthly, multi-date functionality can massively save you admin time – removing the need to manually create an event over and over or create a separate ticket for each time slot…

      Why use the multi-date tool?

      Multi-date events can seem like a nightmare to manage tickets for. Should you have an event for each day? An event for each workshop?

      We’ve simplified the process to make it quick, easy and most importantly, clear for your attendees to purchase tickets for events with different time slots or dates.

      If you haven’t previously organised multi-date events, now you can test the waters knowing we’ve got your back.

       How does it affect an organiser?

      The tool is really easy to use, whether you’re creating an event or adding slots to an existing one.

       

      1. Click ‘Add more dates’ underneath the date selector

      2. Select and add the desired dates/ time slots.


      And you’re done! In two steps, you’ve saved yourself from creating multiple events or tickets and you’ve made it even easier to track and analyse which slots are most successful and in-demand.

      From the event dashboard, you can now view graphs based on the entire event or based on a single slot, day or appointment time. You can also download a separate guest list for each slot too! 

      For a more in-depth look at the tool, there’s a step-by-step guide on our help centre.

      Multi Date Events - Helm Tickets

      The new multi date selector

      How does it affect your attendees?

      The whole process is streamlined for buyers, limiting barriers to conversion and making sure no one accidentally buys a ticket for the wrong day or gets lost in a page full of different dates and times. 

      Whether you use our full event embed or the box office tool, your buyers will always be asked to select their preferred slot when booking tickets. This keeps attendees on the same page without redirecting them to a calendar or other event pages.

      The multi-date tool may seem small but used correctly it can free up your resources whilst making the ticket purchase process intuitive and accessible for your attendees.

      Features, multi dates, multiple dates

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      GET WEEKLY EMAIL UPDATES

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      CONNECT WITH US