International Day of Happiness

International Day of Happiness

Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace.

The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us. With this in mind, I asked the team what makes them happy about working at Helm:

  1. The people. This is always the reason I hear most often about why people enjoy their work. You can get paid a lot, meet all your goals, do meaningful work, have a great benefits package, a great office in a great location, but if you don’t like the people you work with, chances are your work life will suffer.  It’s also generally accepted that the better you get on with your colleagues, the more successful and productive you’ll be, and the more likely you are to stay in the job.


  2. Dogs! We allow dogs in the office which has a few benefits: it means colleagues with dogs can focus on their work and not worry about what the dog’s up to at home, or getting back to let them out. It’s also proven to reduce stress levels, encourage exercise, promote cohesion and trust among teams. As a balance, we keep meeting rooms, toilets and kitchens dog-free to maintain hygiene and make sure we have dog-free rooms for any visitors with dog allergies or fears.

3. Music. This one can be controversial, but we find that having music in the office relaxes us, reduces stress, encourages us to bond over shared favourite tunes, and get to know each other better through discussing our musical tastes. We do have some rules to avoid conflict, such as making sure everyone gets a chance to play what they like, and making sure we listen to a variety of genres. We also allow people to wear headphones and listen to their own music if the office playlist isn’t to their tastes or they want to concentrate.

4. Drinks and snacks! This one’s quite obvious, but offering drinks and snacks to the team means they don’t need to worry about their hunger or need for coffee ruining their 3pm productivity.

5. Feeling appreciated and valued for who you are. Everyone likes to be told when they’re doing a good job, but part of being happy at work is feeling appreciated and valued as a person as well as an employee, and knowing you’ll be listened to if you bring up an issue. Workplaces can fall into a trap of overly encouraging everyone to be happy and cheerful about work and discouraging dissent in order to “improve morale”, but focus on people’s strengths, not their weaknesses, and listen to their issues rather than dismissing them and you’ll get a much more productive, loyal and happy team.

We hope you have a very happy Day of Happiness. Start selling with Helm Tickets and experience a ticketing platform that will make you happy!

 

Jess Cope | Employee Experience Manager

Jess has a varied background – she studied Modern Languages, then moved into web content editing and now works to make sure Helm is a great place to work. 

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International Day of Happiness

Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace. The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us.

Virtual Reality: the future of events!

In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

New Feature – Localisation Updates

As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles.

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GET Monthly EMAIL UPDATES

Virtual Reality: the future of events!

Virtual Reality: the future of events!

In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

It’s important to understand exactly what VR and AR actually are if we’re to understand how to apply their uses to the events sector.

VR uses computer technology to create a simulated environment that places a single user inside a fabricated world. The user wears a VR headset which immerses them into a simulated universe, made increasingly real by a sense of stimulation.

AR simulates objects into a real environment. Unlike VR, AR uses real-world space and superimposes computer-generated images into that space. You usually do this by using devices like mobile phones and tablets. A perfect example of how this works is the mobile game ‘Pokemon Go’. You can find more information about this example here.

The events industry has now taken on these technologies. More and more events are trying to create greater levels of impact by creating greater levels of engagement and they’re using new and developing technologies to bring them this. With VR and AR being the latest and most readily available interactive technology of the moment, it’s becoming the trend an increasing number of companies are turning to.

Augmented Reality

Many companies prefer AR to VR because of the level of interactivity compared to VR which is limited to a single user. It also doesn’t need any additional headgear to exclude the surrounding environment.

AR is most effective when it’s used in events to present and promote products and services at traditional trade exhibitions like the automotive sector, for example. You can now view every aspect of the car, including its interior when you’re standing 10 ft away. AR allows consumers to view the inside of a vehicle, discover its key stats, and even change its colour and features. If a car manufacturer holds a dealer conference or new car release, it’s able to maximise its options on display without the extra costs of additional space, which drives savings and allows a greater level of user interaction with an educational experience of the product. A great example of this is in the linked video below:

Hyundai | AR Showroom Application

AR can be incredibly useful for companies, products and services with a strong physical and visual presence. It can be applied across many sectors including automotive, healthcare and fashion. If there’s a product involved in the event in question, AR can provide a more effective way to interact with the product for a larger audience.

The use of AR goes beyond just product demonstration for events, as you can also use it for the administration of events. The use of QR codes has been around for years now, but AR has made this simple idea more advanced. AR can be used for facial recognition to register attendees and can eliminate the need for tickets and apps which can be lost or not be compatible with outdated devices. Using facial recognition adds a certain futuristic element to an event as well as adding another level of security.

Virtual Reality

VR for events has had both positive and negative reviews. Some say it brings an anti-social element to events, but others argue that it has the benefit of allowing attendees to attend and experience an event without having to leave their own home. VR at events has begun to take hold where anyone who wears a headset is carried, visually to an event. Events can be time-consuming and expensive to attend, especially if there’s a lot of travel involved. As VR removes these constraints it opens up the event to a whole new audience.

Over the last few years, there’s been a massive increase in using VR and AR in games. Gamification encourages direct engagement at events and aids with the networking process. At events where education is a key factor, gamification makes the learning far more appealing to those using it. You can also improve product demonstrations with VR to give your audience an interactive experience. Previously it’s been difficult at events to allow everyone enough time with products, but with VR and the headsets each audience member can spend more time with a product and explore it at their own pace.

VR removes all the constraints of traditional events and experiences. Topshop even launched a ‘waterslide’ in their Oxford Street store to celebrate their summer season launch event- a perfect example of how bringing VR to your events can increase engagement as well as providing a perfect marketing tool. When the creative team at Topshop used VR to give their audience and shoppers the experience of riding a waterslide through the streets of London, they offered them an experience they’d never be able to have in real life, when really they were just on a basic slide in a shop.

VR brings a level of excitement and novelty as your customers have no expectations of the experience they’re going to have. It’s this experience like no other that’s the draw to having VR at events.

As companies strive to build greater levels of engagement with their audiences at events and with these technologies, VR and AR are becoming a key component. The days of simple presentations for products and services are coming to an end, with the increased use of AR to bring better visuals to the individual user. Bringing VR and AR to your events adds an extra level of value to your events, giving you the edge over your competition and ensuring maximum levels of engagement.

Increase the levels of engagement at your events with Helm Tickets!

Charlotte Allkins | Marketing Assistant

Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of here blogs, as well as, many others here!

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International Day of Happiness

Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace. The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us.

Virtual Reality: the future of events!

In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

New Feature – Localisation Updates

As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles.

GET Monthly EMAIL UPDATES

GET Monthly EMAIL UPDATES

New Feature – Localisation Updates

New Feature – Localisation Updates

As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles. These changes will help your current and future events to run even more smoothly, no matter where you are in the world.

While individually these may not seem like huge changes, individually they’ll go a long way to supporting both organisers and ticket buyers outside of the UK going forward.

Localised times for events and users

With Helm Tickets expanding further around the world, it’s important that dates and times are displayed correctly and clearly to all users – both organisers and ticket buyers.

This feature includes a new time zone setting for your events. This setting allows you to set the time zone the event takes place in, and applies to any other times and dates set within your event, for example, ticket on sale from and to dates and times.

For example:  

If you’re hosting a conference at 9 am in New York (EST, GMT-6) but the attendee is visiting from Los Angeles (PST, GMT-8), what time should be displayed – the time local to the event, or the time local to the current user?

Previously, this was ambiguous and there was no clear way of knowing, but now it’s much clearer, with the ability to manually set a time zone.

    User’s timezone

    The user’s timezone can be set from their profile page. If the person currently viewing the website doesn’t have an account (or is registering), our platform guesses what their time zone is, based on either their browser settings or IP address.

    This time zone will be used to display any dates on the website that don’t directly relate to an event’s time slot. For example, seeing when an order was made or refund was processed, when an invoice is due, or when a member of the reserve list was last notified.

    Event’s time zone

    When creating or editing an event, you can set an explicit time zone against it. By default, it will select your time zone (if you’re the event organiser), but you can change this.

    The time zone you choose (or your time zone if you leave it as the default) is the time zone that all event slots will be displayed in. Everywhere an event’s time slots are displayed will be in this timezone, usually with a clarification added to it. This helps all times be consistent and make it easy for your attendees to understand what time the event will take place at, in the time zone local to the event itself.

    Updated Language Settings

    We’ve also introduced a language setting that allows you to choose between English (United Kingdom) and English (United States), and we’re planning to add in further languages at a later date.

    Until now, our website has been entirely in British English. This has caused some issues for American users in a couple of ways:

    • American users are used to a different date format: they use MM/DD/YYYY whereas in the UK we use DD/MM/YYYY. This causes confusion when dates are shown, as when we display a date like  01/02/2019 it’s unclear whether this is 1st February or 2nd January
    • It can appear like we have spelling mistakes to Americans, as we spell words like “organizer” (organiser) and “color” (colour) differently because of our use of the British spellings

    This update allows users to select a language from their profile page, currently either between British English and American English. The default language selected is based on the user’s browser settings or IP when they register. The platform also assumes a language based on browser settings or IP if users don’t have an account.

    Whichever language you select determines the language you’ll see, and this changes for each user. This means the date pickers show months and days differently, and any words that have different spellings between British and American English will be shown according to the language you choose.

    Updated Date Pickers

    The date pickers on our platform have proven to be tricky for a while – they weren’t user-friendly and can often be cumbersome and confusing to use.

    We’ve replaced these date pickers with new ones. The new date pickers have an intuitive interface that’s easy to use on both desktop and mobile devices, with a clear way to select the time and a range of dates, and none of the hassles the old date pickers brought!

    To make sure your event(s) and profile have the correct settings, we’ve made the following changes:

    • We’ve updated all existing event time zones using the event(s) address and updated all other dates and times in the event(s) to match this
    • We’ve updated your profile time zone, using data you may have already provided to us, such as your address

    As we’ve made these changes under the assumptions above, you should check the time zone set against your event(s), and the time zone set against your profile to make sure they’re all correct. This way, we can ensure your event and future events run as smoothly as possible.

    We hope you enjoy this update and hope it benefits your event. If you have any questions, please let us know by emailing support@helmtickets.com.

    Charlotte Allkins | Marketing Assistant

    Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of here blogs, as well as, many others here!

    POPULAR POSTS

    International Day of Happiness

    Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace. The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us.

    Virtual Reality: the future of events!

    In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

    New Feature – Localisation Updates

    As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles.

    GET Monthly EMAIL UPDATES

    GET Monthly EMAIL UPDATES

    Effective Event Organisation Ideas

    Effective Event Organisation Ideas

    Running an event can seem a daunting task, even to those who’ve been running events for years. To ensure your event runs a smoothly as possible it’s important to set clear goals, prepare a schedule, look for partners, find service providers and, in our opinion, manage your ticketing!

    Here are a few tips and tricks to ensure that when you plan your next event you can minimise some of that necessary stress and help it go as seamlessly as possible!

    Write everything down on paper first

    Find yourself a piece of paper and brainstorm down all your goals for the event. By doing this it will help you clarify what the purpose of your event is. Think about why you’re creating this event and who you’re creating it for.

    There are a lot of events out there, from cultural to social to sports events, so you need to work out what makes your event special. What makes your event different from the rest? This will help you to identify your unique selling point (USP).

    These elements will offer you guidance with planning your event.  They’ll act as a signpost to help you avoid going in a different direction that may not benefit your end goal. Having all these goals outlined at such an early stage can also help you in the future when you may potentially approach partners and sponsors. If you have a clear and solid idea of what your goals are it’ll make it far easier to communicate that message to others.

    From this point, you’ll be able to define the visual elements of your event and help you shape the tone of the voice you want to give your event.

    Create a schedule and budget forecast

    This will become the holy grail of your event! Taking the time to plan all the tasks that need to be completed and managed throughout the planning phase until the day of your event can be incredibly beneficial. Always be open to reviewing these throughout the process though.

    Some of the things you’ll need to plan  will include:

    • Building your teams
    • Looking for partners and service providers
    • Creating commu­nic­ation tools
    • Choosing and creating your online ticketing tool
    • Producing elements of your event
    • Looking for speakers or bands
    • Safety and other admin and legal steps, etc.

    These steps can obviously vary depending on what your event is: you might need more steps or sometimes less. It’s important that you cover everything you may need to do in the early stages of event planning so you know what you have ahead of you.

    Once you’ve planned and listed out all your tasks, begin to start organising your event. Event planning is notorious for being full of surprises, both good and bad, so it’s important to have a rough idea of a backup plan if not everything goes as expected.

    At the same time as creating your planning schedule, you can begin to plan your budget, looking at available funds, forecasted revenue, financial needs, etc. It’ll be far easier to begin tackling your budget once you’ve completed your tasks and expenses and this forecast will be crucial when approaching sponsors, donors and partners.

    Contact potential sponsors, partners or benefactors

    Usually one of the first tasks in your schedule is to research and secure potential partners, sponsors and benefactors. Their support of your event can be a huge help in terms of financial help, wellbeing and even equipment. It can also be incredibly valuable in terms of exposure.

    This process can require a lot of time and energy. The key to this is to define which organisations may be interested. You’ll need to look at which ones you can provide benefits to, as well as how they can benefit you. For example,  can you provide sponsors with links into the local community or help build up their image and reputation within certain sectors? In return, the potential sponsors can then help by being part of your event planning and the event itself (speaker engagements, product samples, etc.).

    Service Providers

    When looking for partners and sponsors, you’ll also have to start looking for service providers. Obviously, this can differ hugely depending on the needs of your event. Usually, it’s  common to have contracts with:

    • A service provider to ensure health and safety on-site and at entrances (this can sometimes be supplied by the venue)
    • A caterer, food supplier or catering company for your teams and guests
    • Prior to the event, a platform to manage ticketing or regis­tra­tions (a service we can provide, click here for more details)
    • A technical provider for everything that relates to sound and lighting, internet access, etc.

    Many opera­tional roles can be outsourced to service providers. To choose them well, don’t hesitate to write a specific­ation note listing your expect­a­tions and needs and issue a tender. This will allow you to assess different proposals and prices.

    Sell your tickets

    As mentioned in the previous step, your ticketing platform is at the heart of your event. To make sure you get great attendance to your event, register to your online ticketing platform and list your event with plenty of time to market your event to make sure you see a high rate of ticket sales and registrations.

    Many options are available to support and market your ticketing, such as:

    • Creating promo­tional codes to incentivise your attendees to share or commu­nicate about your event, as well as  boost your sales
    • Promoting your event on social media with lots of insider information about your event
    • Embedding your tickets on your website
    • If you use Helm Tickets as your ticketing platform you get featured listings on find.events to help promote your event

    Spoil your attendees

    The experience you create for your attendees should be your number one priority when developing your event:

    • Make sure you remind everyone involved with your event of the essential and useful information ahead of time
    • Create a friendly, warm and approachable atmosphere at the event itself
    • Establish dedicated spaces to relax and enjoy the event and don’t forget about the basics such as toilets, water fountains and access for people with reduced mobility
    • Have locations where attendees can seek out additional information depending on the scale of your event. – having easy access to these facilities and short waiting times will improve the attendees experience overall.

    Brief, Communicate and Review

    Before the main event day, take the time to create a summary of all the necessary information for your attendees but also for anyone that might be involved in your event. Make sure everyone has all the information they need.

    Ensure any staff you have can communicate effectively throughout your event. This way both you and them will be able to keep an eye on the progress of the event, track any feedback or handle any possible questions your attendees may have.

    Once your event is over, don’t forget to get a review from any staff you may have at the event as well as your attendees to discuss what worked well and what you might need to watch out for next time!

    Helm Tickets provides an all in one solution to event ticketing and is there for you every step of the way with support and advice. Contact our partnerships team today here for more details on how we can help you maximise your ticket sales.

    Seamlessly run your event with Helm!

    Charlotte Allkins | Marketing Assistant

    Charlotte is the Marketing Assistant for Helm, coming from a design background she loves creating all types of content. Discover more of here blogs, as well as, many others here!

    POPULAR POSTS

    International Day of Happiness

    Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace. The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us.

    Virtual Reality: the future of events!

    In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

    New Feature – Localisation Updates

    As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles.

    GET Monthly EMAIL UPDATES

    GET Monthly EMAIL UPDATES

    International Women’s Day 2019: Ensuring gender balance in your business

    International Women’s Day 2019: Ensuring gender balance in your business

    Happy International Women’s Day from everyone at Helm Tickets!

    The theme for IWD this year is ‘Balance for Better’ i.e. a gender-balanced world is a better world, so we thought we’d celebrate how we’re working to ensure gender balance and equality here at Helm.

    Equal and generous parental leave

    We’ve recently introduced contractual parental leave, which means we pay up to 9 months of leave above statutory pay, regardless of your gender, your partner’s gender, or how you became a parent (adoption, surrogacy etc). Up to 6 months of this is on full pay, depending on your length of service.  

    We decided to introduce this as a benefit for our staff because we understand that equal parental leave benefits everyone. It offers women a wider choice: paid maternity leave allows women to take the time they need after birth without worrying about money, while extended paid paternity leave gives women the choice of returning to work sooner if they want to, and more freedom around working full-time or part-time. Having less time out of work can benefit women’s chances of pay rises and promotions, reducing the gender pay gap and giving women more chance to progress into leadership and board roles.

    Men taking paid time out of work gives them more time to bond with their child and reduces the idea that women are always the primary caregiver, which also helps to balance gender roles in society.

    We also offer paid time off for fathers and partners of mothers to attend all antenatal appointments with the mother of the baby, because we believe you should be able to be involved at every stage of your child’s life if you want to be.

    Regular gender audits

    We’re a rapidly growing business and we’re doubling the size of our team this year. As part of this, we carry out regular audits to ensure we’re treating all our employees equally. For example, we do a regular gender pay gap report even though we’re not required to do so until we have 250 employees. We think it’s good practice to do it, to make sure women aren’t disproportionately represented at the bottom of the pay scale.  

    Our recent analysis showed that women in our company are represented at all levels of the business, but this doesn’t make us complacent. We’re always thinking of ways to balance the gender ratios across all levels of the business in our hiring plans.

    Ensuring a balance of men and women doesn’t mean hiring women for the sake of it, or hiring a less qualified woman over a more qualified man. The women we recruit are hired on their own merits. But it means we look for ways of combatting the institutional and societal discrimination that might discourage women from applying for certain jobs in the first place. For example, women are underrepresented in web development (nationally, as well as at Helm), so we’re looking to promote our vacancies in places where female developers will see them, thinking about the language we use in our job specs, and making sure our policies and procedures mean we’re an attractive company for women to work in. (We’re also taking this approach across the other protected characteristics.)

    Hold regular pay reviews

    Research suggests women are much less likely than men to negotiate their pay than men. This means they could be less likely to get a pay rise, or more likely to wait longer for one.

    To guard against this, we’re introducing pay reviews, where we guarantee to talk about your pay at least twice a year. Although you’re not guaranteed a pay rise at each one, you are guaranteed that your pay will be discussed to make sure it’s still fair and reflects your role and responsibilities. This makes it easier for women (and men) at Helm to discuss their pay, which means there’s less risk of a gender pay gap just because they didn’t feel they could ask.

    We don’t ask about previous pay at interviews, or pay match to previous salaries as this only perpetuates the gender pay gap. We’re transparent about the salary we’re offering for the role we’re advertising, and we have clear pay brackets so the team can see what they could earn at each level.

    The road to true balance in the workplace is a long one, but we’re firm believers in Balance for Better, and we’re proud to be making constant improvements to make sure we’re a great place for women to work.

    Jess Cope | Employee Experience Manager

    Jess has a varied background – she studied Modern Languages, then moved into web content editing and now works to make sure Helm is a great place to work. 

    POPULAR POSTS

    International Day of Happiness

    Today is International Day of Happiness. As Employee Experience Manager for Helm Tickets, my job is to make sure we have a happy workplace. The theme for this year is ‘Happier Together’, focusing on what we have in common, rather than what divides us.

    Virtual Reality: the future of events!

    In recent years the growth of virtual reality (VR) and augmented reality (AR) in events has been exponential. So much so that VR and AR have the real potential to completely change the whole events industry as we know it, if used appropriately.

    New Feature – Localisation Updates

    As part of our ongoing mission to make Helm Tickets more accessible to the thousands of organisers that use our software around the globe, we’ve introduced new localisation features for events, assets and organiser profiles.

    GET Monthly EMAIL UPDATES

    GET Monthly EMAIL UPDATES